Reviews voor HockeyDirect.be

Beste Ellen, Allereerst wil ik je bedanken dat je de tijd en moeite hebt genomen om een beoordeling over ons achter te laten. Wij waarderen de meningen van onze klanten namelijk enorm, en streven er dan ook naar om onze service continu te verbeteren. Helaas lees ik in je beoordeling dat je niet tevreden bent over onze service. Ik hoop dat we dit samen kunnen rechtzetten, en daarom kijk ik graag met je mee naar de situatie. In je beoordeling geef je aan dat je het pakket nog niet hebt ontvangen, dat is uiteraard niet de bedoeling. Ik zie dat we het pakket hebben verzonden maar dat deze vertraagd is bij de vervoerder. We hebben daarom een onderzoek gestart bij de vervoerder. Helaas duurde dit onderzoek wat langer dan gehoopt en waardoor we het voor jou zijn gaan oplossen door een nieuwe zending aan te maken. Volgens de track en trace is dit pakket bij je bezorgd. Hopelijk heb je dit pakketje in goed orde ontvangen en bevalt je bestelling. Mocht je nog vragen hebben, horen wij dit uiteraard graag!

Dear. First of all, thank you for taking the time and effort to leave a review about us. This is because we value the opinions of our customers immensely, and we strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope that we can rectify this together, which is why I am happy to look into the situation with you. I'm sorry that you received your order with a delay. Because you had opted for delivery at a service point, the parcel is sent in Belgium with B-post. Unfortunately, this meant that it took 2 days longer for the parcel to be delivered. I find it very annoying, but unfortunately we have little influence on this. I hope that you are satisfied with the items in your order.

Dear Stephanie, First of all, I would like to thank you for taking the time and effort to leave a review about us. We greatly value the opinions of our customers and therefore strive to continuously improve our service. Unfortunately, I read in your review that you are not satisfied with our service. I hope that we can correct this together, and that is why I would like to look at the situation with you. In your review you indicate that you have not received the package. In our system I see that we have sent the package, but that DHL was unfortunately unable to deliver the package due to an unknown or incorrect address. As a result, the package was returned to sender. In consultation, we resent the package to you as soon as the package was returned to us. Unfortunately, the return package took some time, but I see here that the package was sent to you again on September 12, this time with a different carrier to see whether the package would arrive. According to the track and trace link, the package was delivered the next day. I hope you like the items and that you enjoy your sporting activities. If you are open to adjusting your review, we would love to hear from you!