I have used getflix dns service to be able watch including Discovery plus, Hulu and so far it is working great. They are also happily extending their service to cover many more streaming services.
They understood what my problem was even though I misunderstood the solution. They coached me through a successful resolution
Hi Colin, Really appreciate you sharing this! Sometimes the trickiest part is figuring out what the actual issue is, so I’m glad we could guide you through it and get everything working smoothly. Thanks for sticking with us.
Excellent service with quick and effective support.
Hi Hosam, Thank you for the great feedback! Happy to hear the service and support have been hitting the mark. If you ever need anything, we’re always around.
Fast responses and very helpful guidance from the Getflix team.
Hi Jon, Thanks for taking the time to leave a review! Really glad our team’s quick replies and guidance made things easy for you. Always here if you need a hand again.
I've been using getflix for a couple of years now and service has been very good overall. Recently, I had a problem with my credit card and asked them to refund my payment and charge a different card (for reasons I won't get into here). I expected it would be a huge hassle as it was really not their problem, however, customer service was very responsive, credited my account straight away, and helped me make arrangements to charge a different card. All done in a couple of days. Thanx guys!
Hi George, Thanks for sharing your experience and for the honesty! It’s great to hear the team could jump in and help with the card situation quickly, even though it wasn’t a typical request. Happy everything was sorted without any stress on your side.
I always get almost immediate responses from the team. Very efficient and helpful. would recommend to anyone who requires a VPN.
Hi Frankie, Thanks so much! The team will be happy to hear this, quick replies are something we work really hard on. And thank you for recommending us!
New member so no comments at mo
Hi Dr. Banham, Thank you for taking a moment to leave a review as a new member. Glad the email support has been responsive so far! Whenever you get a chance to explore more, we’re here to help if anything comes up.
Always on the ball
Hi Allan, Appreciate the review! Great to hear the team has been consistently sharp and responsive. If anything ever pops up, you know where to find us.
Great value for such service. Rarely that you experience and down time. If you do, support team is promptly attentive and positively supported. Highly recommended.
Hi Fawaz, Thank you for the thoughtful feedback! Really glad the service has been reliable for you and that whenever something needed attention, the support team was quick to jump in. Thanks for recommending us!
Was very impressed with the very fast response to my problem - within about 30 mins I think (and on a Saturday). Was also impressed with their level of support, and the fact they were able to sort out my problem so quickly, which I had thought would be really hard to do
Hi Paul, Thanks so much for the kind words! Getting a 30-minute turnaround — especially on a Saturday — is exactly what we aim for, so I’m really glad it helped. Happy we could get the issue fixed faster than expected!
I’ve had Getflix for just over 10 years. It has been very reliable, and has never let me down. I also sometimes use Getflix’s Full VPN which is useful. The dashboard feature on a web browser when logged in is simple and concise. Also the help pages are very easy to follow, and contain the exact information needed (for example, setting up DNS, Full VPN etc).
Hi there, Thank you for the wonderful feedback! Ten years is a long time, and we really appreciate you being with us for so long. Great to hear the VPN and dashboard features have been useful, and that the guides have been easy to follow. Always here if you need us.
Appreciate the quality and speed of tech support!
Hi Jeannie, Thank you so much! Really glad to hear the support team was able to help quickly and clearly. We appreciate you taking the time to leave a review.
I've only had 2 problems in 5 years. Both were attended to very quickly. Awaiting further response on 2nd problem which only occurred 24 hrs ago. Thanks guys
Hi Mike, Thanks for the feedback! Great to hear that things have gone smoothly for you over five years and that we could jump on both issues quickly. If you’re still waiting on the latest follow-up, just let us know, we’ll make sure it gets sorted.
Fantastic service for US streaming and geo-blocked content! All the major platforms work smoothly and the price is unbeatable. I had a small issue at the beginning, but support solved it right away. Totally recommended! Would love to see a dedicated TV app in the future.
Hi Tone, Thank you for the detailed review! Really happy the streaming services are running smoothly for you — and great to hear support got your initial issue fixed right away. A dedicated TV app is a cool idea too, so thank you for the suggestion.
Their support team is always quick respond on any questions I have.
My problem was solved efficiently and very fast. Polite and professional communication.
Hi Eva, Thank you! Wonderful to hear the issue was sorted quickly and that the communication felt professional and polite. We’re always here if you need anything else.
I’ve had a couple of problems (usually my fault!) but they were promptly fixed.
Hi Bill, Appreciate the review! And yes — it usually comes down to one little setting somewhere, but we’re happy to help get things back on track every time. Glad you’re enjoying the service.
Best customer service out there. Always there to help.
Hi Francesc, Thank you! Really happy to hear you’ve had a great experience with the team. We’re always around whenever you need help.
Great
Hi Mike, Thanks for the short but sweet review! Glad everything’s been working well for you.
Getflix is a great addition to any household extending your choice of free streaming or paid streaming from overseas. The price is cheap and includes not only dns resolutions but VPN for other uses. A no bainer decision
Hi Glenn, Really appreciate the great feedback! Happy to hear Getflix has been a solid addition to your streaming setup and that the occasional hiccups have been resolved quickly. Thanks for the recommendation!
The response to my support request was quick and with clear instructions the issue was resolved easy and effectively. Great job!
Today was the first time the response to my request to solve the issue of unable to use the Lifetime keycard for the Getflix Smart DNS & VPN: Lifetime Subscription. I am about to find out if it possible this issue will be solved today.
One of the BEST Smart DNS Services on the planet. Have been using them for years! Recommended!
Hi Danny, Thank you! That’s an awesome compliment, and we really appreciate your long-term support. Glad to hear Getflix has served you well over the years. Thanks for recommending us!
Quick response
Hi Kirsten, Thanks for the review! Great to hear our team got back to you quickly. If you need anything else, just give us a shout.
Great and perfect
Hi Jack, thank you for sharing your kind words! We're thrilled to hear you’ve had such a positive experience with Getflix. Your support truly means a lot to us!
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