Nederlands
9,7
128 beoordelingen in de laatste 12 maanden
100% beveelt ons aan

Reviews voor Getflix

  • Totaal score 9.7
  • Totaal aantal beoordelingen 128
  • Beveelt ons aan 100%
  • Aantal keer bekeken 831

Filters

10

Straight to the troubleshooting solutions. No nonsense

Your staff are technically savvy and patient to guide customers to troubleshoot issues. Excellent

  • Would you recommend us? Yes
Dennis , Singapore
10

Great response time and useful first request to information.

Great response time and some very useful first response requests for information together with detailed instructions. Subsequent emails have been quick and helpful. Problem mostly resolved and could well be and issue my end - we will see.

  • Would you recommend us? Yes
Warwick , Munno Para
10

More than 5 star service

I’ve had to get some support on a few occasions and it has been quick and always resolved. It’s the customer service experience you’d expect.

  • Would you recommend us? Yes
Peter , Dublin
10

quick & on point response

years of great customer service and DNS service I couldn't have live without it

  • Would you recommend us? Yes
henry , hong kong
10

Changed DNS and lost internet which was fixed by Getflix

Quick, efficient response

  • Would you recommend us? Yes
Allan , Brisbane
6

I have not used Getflix, so I am not able to give a more comprehensive feedback

The turnaround time for response has been very prompt

  • Would you recommend us? Yes
Sharil , Box Hill
10

Getflix just works

Great service, with a really good support team. Every time i’ve had issues with connecting to my favourite services, my ticket outlining the issues was responded to and resolved really quickly.

  • Would you recommend us? Yes
Mal , Adelaide
9

Quick responses

Very clear and quick responses

  • Would you recommend us? Yes
Bass , London
10

Exceptional support

prompt, friendly, and truly customer-first

  • Would you recommend us? Yes
Prakash , Riverview
10

Quick and efficient resolution to my Disney+ access problem!

Anthony was able to quickly and efficiently diagnose the issue I had with accessing Disney+ on my AppleTV and the Disney+ website. The matter was resolved in about 15 minutes with a couple of emails.

  • Would you recommend us? Yes
Henry , Toronto
10

Constantly gave me instructions until the issue was resolved

Great service and always had someone to help solve the issue

  • Would you recommend us? Yes
Eric , Italy
10

I can depend on Getflix : great understandable support very promptly, when something goes wrong;

I have twice had to ask for support getting into BBC: once it was a Timezone problem and an about a year later a change of IP address. Both times the support was very quick to reply with instructions I could easily follow.

  • Would you recommend us? Yes
Denny , Auckland
10

Excellent service and quick prompt support.

Excellent service and quick prompt support.

  • Would you recommend us? Yes
Hosam , Jeddah
10

Fast and efficient

I have raised a few support tickets over the years and have always received top notch service. The help desk analysts are fast and efficient with their responses, leading to a successful resolution. Keep up the excellent work!

  • Would you recommend us? Yes
Antonio , Melbourne
8

Very fast response time with Support team.

I have been using Getflix for many years. I've only had 2 issues from the beginning. Both time the support team has been understanding and kind. A great team.

  • Would you recommend us? Yes
Keith , Mesa AZ
8

Reliable most of the time for unblocking hotstar in Germany

It worked reliably during the whole IPL season. I could enjoy 4k streaming without buffering issues. The customer support is functional, effective and fast in resolutions. Keep it up!

  • Would you recommend us? Yes
Sundara Raghavan , Berlin
10

Great !

Great fast response! Very helpful! Thank you Ben !

  • Would you recommend us? Yes
Louise , Sydney
10

Fantastic

Very fast and great support. Never had any issues with quality of service or support. Love it Thank you again for your awesome support

  • Would you recommend us? Yes
Mohan , Melbourne
10

Answered my questions promptly

Resolved my subscription questions quickly and accurately.

  • Would you recommend us? Yes
robert , dianella

Reactie van het bedrijf

Thanks for your feedback! We're really pleased to hear your questions were handled quickly and accurately — that’s exactly the kind of support we aim to deliver. If anything else ever comes up, don’t hesitate to reach out — we’re always here to help.

10

Prompt, polite and responsive

Getflix support is great! The staff were responsive and helpful. There were clear steps to identify the issue and various suggestions were offered to fix the problem.

  • Would you recommend us? Yes
A Y , Singapore

Reactie van het bedrijf

Thanks a lot for your kind words! We’re really glad to hear that our support team was able to assist you in a clear and helpful way. Prompt, polite, and responsive is exactly what we strive for — so it's great to know it came through. If you ever need anything else, we’re just a message away.

10

VPN works fine. Serviceteam does a great job

Once I had an issue on my TV. The app didn't work. It got fixed with a new software in record time. The service team are real and competent people that really help. Thanks again. I am in my second year now with Getflix and they even gave me a discount for my next two years.

  • Would you recommend us? Yes
Christoph , Waldkirch

Reactie van het bedrijf

Thank you for the fantastic feedback! We’re so pleased to hear the VPN is working well for you, and that our support team could step in quickly when you hit that hiccup with your TV app. It's great to know the fix made a difference — and even better to hear you've stuck with us into your second year! We really appreciate your loyalty and are glad we could offer a little something back with the discount. Thanks again for being part of the Getflix family.

10

Clear and prompt

Great

  • Would you recommend us? Yes
Catherine , Edithvale

Reactie van het bedrijf

Thanks for the great feedback! We're glad everything was clear and prompt — that’s exactly what we aim for. Let us know if we can ever help with anything else!

10

Excellent

Very good and responsive.

  • Would you recommend us? Yes
Syafiq , Cukai

Reactie van het bedrijf

Thanks so much for your kind words! We’re happy to hear you found our service excellent and responsive. If you ever need anything, we’re here to help.

8

Very good value, but not perfect

The Getflix Smart DNS Service works well. We are in New Zealand and use it to watch TV programmes from the UK. You have to do one click online to update the IP address every week or two, but it only takes a few seconds, so no big deal. The price is very good. The only thing to be careful of is the customer service system. If you need help, which I have needed a couple of times in the last few years, the response is very fast. But sometimes the advice is incorrect, so you need to ask for a different agent if that happens. Overall, I'm happy with it.

  • Would you recommend us? Yes
John , Whangarei

Reactie van het bedrijf

Thanks so much for your honest and detailed feedback — we really appreciate you taking the time to share your experience. It’s great to hear the Smart DNS service is working well for you and providing good value, especially for enjoying UK TV from New Zealand! We’re sorry to hear that the advice you received wasn’t always spot on. We’re constantly working to improve our customer support, and your comments will help us make that better. Please don’t hesitate to ask for a different agent or escalate if you feel your issue isn’t resolved properly — we want to get it right every time. Thanks again for your loyalty and thoughtful review. If you ever need anything or have more suggestions, we’re here to help!

9

Used it for years, it's always worked well

Asking for support from the website never seems to work for me. But sending directly to the support email always works. Don't know why.

  • Would you recommend us? Yes
Graham , Rotterdam

Reactie van het bedrijf

Thanks for being with us for so many years and for sharing your experience! We’re glad to hear Getflix has consistently worked well for you. We appreciate the feedback about the support channels — it’s important to us that you can reach us easily no matter how you contact us. We’ll look into why the website support form hasn’t been working smoothly for you. In the meantime, feel free to keep reaching out via the support email — we’re always here to help. Thanks again for your loyalty and for letting us know!

Bedrijfsgegevens

[email protected]

www.getflix.com

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