English
9.7
134 reviews in the last 12 months
100% recommends your company

Reviews for Getflix

  • Total score 9.7
  • Total number of reviews 208
  • Recommendations 100%
  • Page views 3,001

Filters

10

Superb

Suberb

  • Would you recommend us? Yes
Peter Laver , Hallet Cove
10

Super support

Fast response and support during the Christmas period.

  • Would you recommend us? Yes
Jon , Copenhagen
10

top service and support

seamless

  • Would you recommend us? Yes
Dara , Ottawa
10

Getflix customer support still better than the rest

Quick clear responses. They do well at understanding the issue and don't ask for info already given. They give a positive response when suggestions are made. Not that support is required often, mostly it just works, economically and reliably.

  • Would you recommend us? Yes
mike , sydney
10

Getflix is an awesome company!

Any time I have needed help from them, they have always been available, so quick for customer service. These days that's unusual. I have been with them since 2016.

  • Would you recommend us? Yes
Judy , Harmony
10

Very quick to respond.

Always helpful.

  • Would you recommend us? Yes
Mary Chipperfield , L-IMGARR
10

Excellent performance and very good support

Have been using Getflix for years, now. Tried other solutions but never found anything as stable and as easy to set up.

  • Would you recommend us? Yes
Peter , Brussels
10

Excellent, helpful & prompt customer support

Happy Getflix customer since 2016. On the very odd occasion that I've had to contact support I've had a pleasant experience. I've recently had an issue which was promptly escalated & acted upon extremely quickly. I would certainly recommend the service to anyone without the slightest hesitation.

  • Would you recommend us? Yes
Cathal , Dublin

Response from the business owner

Hi Cathal, Thank you so much for being with us since 2016, we truly appreciate your long-standing support. I’m really glad to hear that your recent issue was resolved quickly and that your experience with our team has consistently been positive. If you ever need a hand with anything at all, we’re always here and happy to help.

10

Prompt, friendly, professional advice and service

I experienced an issue, reported it, had a very quick response and was able to resolve the problem. Excellent service.

  • Would you recommend us? Yes
Neil , COROMANDEL VALLEY

Response from the business owner

Hi Neil, Thanks for taking the time to leave this review. I’m pleased to hear that our team was able to respond quickly and help you get everything sorted. If anything ever pops up again, please feel free to reach out, we’re always ready to assist.

10

Great product and service

Has always worked well and the customer service is both responsive and helpful.

  • Would you recommend us? Yes
Deb , Perth

Response from the business owner

Hi Deb, We really appreciate your feedback and your continued trust in Getflix. It’s great to hear that everything has been working smoothly and that our support team has been able to help when needed. If you ever have questions or need assistance, just let us know, we’re here for you.

10

Very fast customer support

I have used getflix dns service to be able watch including Discovery plus, Hulu and so far it is working great. They are also happily extending their service to cover many more streaming services.

  • Would you recommend us? Yes
Kerem , Stockholm

Response from the business owner

Hi Kerem, Thank you for sharing your experience. I’m glad to hear the service is working well for you across Discovery+, Hulu, and more. We’re continuously expanding support for additional platforms, so you can expect even more coverage over time. If you need help with anything or want to try new services, we’re just a message away.

10

Understood my problem better than me

They understood what my problem was even though I misunderstood the solution. They coached me through a successful resolution

  • Would you recommend us? Yes
Colin Clark , Benalmádena

Response from the business owner

Hi Colin, Really appreciate you sharing this! Sometimes the trickiest part is figuring out what the actual issue is, so I’m glad we could guide you through it and get everything working smoothly. Thanks for sticking with us.

10

Excellent

Excellent service with quick and effective support.

  • Would you recommend us? Yes
Hosam , Jeddah

Response from the business owner

Hi Hosam, Thank you for the great feedback! Happy to hear the service and support have been hitting the mark. If you ever need anything, we’re always around.

10

Excellent support

Fast responses and very helpful guidance from the Getflix team.

  • Would you recommend us? Yes
Jon , Copenhagen

Response from the business owner

Hi Jon, Thanks for taking the time to leave a review! Really glad our team’s quick replies and guidance made things easy for you. Always here if you need a hand again.

10

They even help with the strange problems.

I've been using getflix for a couple of years now and service has been very good overall. Recently, I had a problem with my credit card and asked them to refund my payment and charge a different card (for reasons I won't get into here). I expected it would be a huge hassle as it was really not their problem, however, customer service was very responsive, credited my account straight away, and helped me make arrangements to charge a different card. All done in a couple of days. Thanx guys!

  • Would you recommend us? Yes
George , Sydney

Response from the business owner

Hi George, Thanks for sharing your experience and for the honesty! It’s great to hear the team could jump in and help with the card situation quickly, even though it wasn’t a typical request. Happy everything was sorted without any stress on your side.

10

Great CS Team

I always get almost immediate responses from the team. Very efficient and helpful. would recommend to anyone who requires a VPN.

  • Would you recommend us? Yes
Frankie , Tamworth UK

Response from the business owner

Hi Frankie, Thanks so much! The team will be happy to hear this, quick replies are something we work really hard on. And thank you for recommending us!

10

Prompt reply to emails

New member so no comments at mo

  • Would you recommend us? Yes
Dr.Richard Banham , Sabinillas

Response from the business owner

Hi Dr. Banham, Thank you for taking a moment to leave a review as a new member. Glad the email support has been responsive so far! Whenever you get a chance to explore more, we’re here to help if anything comes up.

10

Quick, efficient responses

Always on the ball

  • Would you recommend us? Yes
Allan , Brisbane

Response from the business owner

Hi Allan, Appreciate the review! Great to hear the team has been consistently sharp and responsive. If anything ever pops up, you know where to find us.

10

Great DNS Service & Prompt Positive Support

Great value for such service. Rarely that you experience and down time. If you do, support team is promptly attentive and positively supported. Highly recommended.

  • Would you recommend us? Yes
Fawaz , Kuwait City

Response from the business owner

Hi Fawaz, Thank you for the thoughtful feedback! Really glad the service has been reliable for you and that whenever something needed attention, the support team was quick to jump in. Thanks for recommending us!

10

Very fast response to my problem - which they were able to sort out.

Was very impressed with the very fast response to my problem - within about 30 mins I think (and on a Saturday). Was also impressed with their level of support, and the fact they were able to sort out my problem so quickly, which I had thought would be really hard to do

  • Would you recommend us? Yes
Paul , Holzkirchen

Response from the business owner

Hi Paul, Thanks so much for the kind words! Getting a 30-minute turnaround — especially on a Saturday — is exactly what we aim for, so I’m really glad it helped. Happy we could get the issue fixed faster than expected!

10

Reliable service

I’ve had Getflix for just over 10 years. It has been very reliable, and has never let me down. I also sometimes use Getflix’s Full VPN which is useful. The dashboard feature on a web browser when logged in is simple and concise. Also the help pages are very easy to follow, and contain the exact information needed (for example, setting up DNS, Full VPN etc).

  • Would you recommend us? Yes
Shane , Auckland

Response from the business owner

Hi there, Thank you for the wonderful feedback! Ten years is a long time, and we really appreciate you being with us for so long. Great to hear the VPN and dashboard features have been useful, and that the guides have been easy to follow. Always here if you need us.

10

Super fast, prompt clear help

Appreciate the quality and speed of tech support!

  • Would you recommend us? Yes
Jeannie , Kuala Lumpur

Response from the business owner

Hi Jeannie, Thank you so much! Really glad to hear the support team was able to help quickly and clearly. We appreciate you taking the time to leave a review.

9

Quick and Accurate

I've only had 2 problems in 5 years. Both were attended to very quickly. Awaiting further response on 2nd problem which only occurred 24 hrs ago. Thanks guys

  • Would you recommend us? Yes
Mike , Mount Martha

Response from the business owner

Hi Mike, Thanks for the feedback! Great to hear that things have gone smoothly for you over five years and that we could jump on both issues quickly. If you’re still waiting on the latest follow-up, just let us know, we’ll make sure it gets sorted.

9

Works perfectly for Geo-Blocked content

Fantastic service for US streaming and geo-blocked content! All the major platforms work smoothly and the price is unbeatable. I had a small issue at the beginning, but support solved it right away. Totally recommended! Would love to see a dedicated TV app in the future.

  • Would you recommend us? Yes
Tone , Naples - italy

Response from the business owner

Hi Tone, Thank you for the detailed review! Really happy the streaming services are running smoothly for you — and great to hear support got your initial issue fixed right away. A dedicated TV app is a cool idea too, so thank you for the suggestion.

10

Quick response on my query

Their support team is always quick respond on any questions I have.

  • Would you recommend us? Yes
David , Sydney

Company details

[email protected]

www.getflix.com

About Getflix

Getflix Full VPN (Virtual Private Network) provides secure and private Internet access to all it’s users. Our Full VPN is a free, optional service for all paid Getflix subscribers.

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