Rapid response to my initial query and clear and knowledgeable advice, simply explained.
I have been double charged by mistake, referred it to the customer service and the refund was made the same day. Excellent customer service and great professional attitude
Been a subscriber since 2022. Very happy with the service overall.
I use Smart DNS to watch my local TV station when I am abroad Simple, no need for complicated VPN
Kind and competent :)
Easy to navigate site, clearly explained setup.
Nagging issue prevented syncing with SmartDNS account. Persistence from the SmartDNS support team paid off, and a successful outcome prevailed. Great job.
. Fast & clear communication with the team. My issue was sorted in no time.
Thanks for the great feedback! We’re pleased to hear our team was able to resolve your issue quickly and clearly. If you ever need assistance again, don’t hesitate to reach out — we’re here to help!
While the DNS and VPN have some limitations when wanting to watch U.K. TV from Israel overall the service is excellent and the customer support is really good. With certain other VPN providers you can wait 24 hours before getting a reply and then another 24 hours if you need to come back to them on anything. This is not the situation with SmartDNS. I am very happy with the service and support.
Thank you for sharing your experience and for your honest feedback! We’re glad to hear you’re happy with both the service and the quick support response times — that’s exactly what we aim for. We appreciate your loyalty and will keep working hard to deliver the best possible experience no matter where you’re streaming from!
I have used this for years so that I can access my streaming services as I travel. It is a bit tricky and in some locations I have had some difficulty getting it all sorted out but their support services are also excellent. I have recommended this to many of my friends.
Thank you for your continued trust in SmartDNS Proxy, especially as a travel companion! We understand that some locations can be tricky, and we’re glad our support team has been able to help you get set up smoothly. It means a lot to us that you’ve recommended us to your friends — thanks for spreading the word!
SmartDnsProxy provides a great service at a very reasonable price and has the most helpful agents.
Thank you for highlighting both our service and support! We’re glad you find value in what we offer and that our team has been helpful along the way. We appreciate your kind words and your trust in SmartDNS Proxy!
Excellent customer service Fast and efficient problem solving (and problems are very rare) Highly recommend
Thank you for your thoughtful review! We’re delighted to hear you’ve experienced fast, knowledgeable support and that issues are few and far between. Your recommendation means a lot to us — we’ll keep striving to deliver the best service possible!
Always willing to advise and to help, Smart staff are, Superb. Very efficient. Only one word is required, "EXCELLENT"
What a fantastic compliment — thank you! We truly appreciate your kind words and are so glad our team has made a positive impact. “Excellent” means the world to us!
The dns works great and the team is always there to help with any issues you might encounter.
Thanks a lot for the great feedback! We're really happy to hear the service is working well for you and that our team has been there when needed. We’re always just a message away if anything comes up. Appreciate your support!
Extremely low failure rate but when it happened, the staff were quick to respond and fix the problem.
Thanks so much for your kind words! We aim to keep things running smoothly at all times, but it’s great to know our team had your back when an issue did pop up. Your trust and support mean a lot to us!
Knowledgeable and quick response
Thanks for your feedback! We're glad our support team could assist you quickly and effectively. If you ever need help again, you know where to find us!
I’ve been using Smart DNS Proxy for over a year now, and it’s been incredibly reliable. Streaming is smooth with no buffering and I can access geo-blocked content easily. Highly recommend!
Thank you for the kind words and recommendation! We're delighted to hear you've had such a smooth and reliable experience with Smart DNS Proxy over the past year. It’s great knowing the service is delivering exactly what you need — hassle-free streaming and easy access to global content. Appreciate you being with us!
My issue was solved very quickly by the techs at DNS Proxy. This service is fantastic and allows me to view streaming content from geo-locked services.
Thanks for the great feedback! We're happy to hear our tech team was able to assist you quickly — that's exactly what we aim for. It's awesome to know you're enjoying seamless access to your favorite content. If you ever need anything else, we're just a message away!
I've used Smart DNS Proxy for many, many years and only ever had 2 experiences of the DNS IPs being down or slow. The support is great and they quickly replied with a fix. Thank you
Thank you for taking the time to share your long-term experience with us! We're glad to hear the service has been consistently solid for you over the years, and we're especially pleased our support team could step in quickly when needed. It's always great to hear from customers who’ve been with us for the long haul — we truly appreciate your trust!
System always always works flawlessly. On the rare occasions I have had a problem the help team is amazing and has me up an running again in minutes rather than hours or days. The best online help I have ever experienced by a country mile. Thanks guys.
Thank you so much for your loyal support over the years — that truly means a lot to us! We're thrilled to know the service continues to perform reliably for you, and even more so that our support team has left such a positive impression. We'll keep working hard to stay worthy of that high praise. Thanks again for being part of the SmartDNS Proxy family!
Just helped and supplied all information needed as usual.
Thanks for the great feedback! We’re glad to hear you got all the help and information you needed — providing consistent support is something we really care about. If you ever need anything else, don’t hesitate to reach out!
Excellent service with great customer support.
Thank you for your kind words! We’re delighted to hear you’re happy with our service and customer support. It’s always our goal to provide the best experience possible. If you ever need assistance, we’re here to help!
Contacted support to assist resolve a VPN connection problem using Linux and OpenVPN. Response times were good and help provided was clear to understand. Main problem resolved in a timely manner and VPN now working correctly. Would definitely recommend (and I do).
Thanks so much for your detailed feedback and recommendation! We’re really pleased to hear our support team could help you resolve the VPN issue on Linux quickly and clearly. It’s great to know your VPN is now working smoothly — that’s exactly what we aim for. If you ever need anything else, don’t hesitate to reach out!
Best customer support ever Top of is class
Wow — thank you for the amazing feedback! We’re thrilled to hear you consider our customer support the best and top of its class. That really means a lot to the whole team. If you ever need anything, we’re always here to help!
Solutions to my problem were quickly suggested. Very friendly.
Thanks for your kind words! We’re glad to hear our team provided fast, competent, and friendly support to help solve your problem quickly. If you ever need further assistance, don’t hesitate to reach out — we’re always here for you.
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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