Very happy with the service over the last few years. A definite must for expats anywhere.
Hi Mike, Really appreciate you taking the time to leave this review. It’s great to hear SmartDNS has been a reliable companion for you over the years, especially as an expat, that’s exactly who we aim to support. Thanks for sticking with us!
I have been a customer of smartdnsproxy for almost 10 years and am very satisfied with both the range of services and the customer service - very fast and qualified help.
Hi Franziska, Thank you for the wonderful feedback! Almost 10 years, that truly means a lot to us. Delighted to know the service and the support have consistently met your expectations. We're always here if you need anything.
I contacted support on Sunday and got a reply in about 30 minutes. It was friendly and gave in simple terms how to correct my problem. Very happy with SmartDnsProxy. I find the product much better than using a VPN to access sites I wish to view.
Hi Tony, Thanks for sharing your experience! A 30-minute response on a Sunday is exactly what we aim for, so I’m glad that stood out. Happy the instructions helped straighten out the issue quickly, and great to hear you're enjoying the service more than a traditional VPN.
I've never really had anything to do with DNS changes or IP addresses etc so I was a bit confused as to how to set this service up at first. But the instructions are pretty easy to follow and once set up the service works great. I can now watch geo blocked channels from abroad with great speeds. As a bonus you also get a separate VPN service with the DNS account which is worth the subscription fee alone.
Hi Martin, Thanks for the honest and detailed review. Setting up DNS for the first time can definitely feel unfamiliar, so it's great to hear the instructions helped and everything is running smoothly now. Glad you're enjoying the unblocked channels and yes, the bonus VPN is always a win!
Always helpful and reply quickly. Product is great too.
Hi James, Thanks for the kind words! Happy to hear our replies have been clear and quick, and that you're enjoying the service overall. Don’t hesitate to reach out anytime, we’re always here to help.
I used the service for many years without too much problems. But lately (Oct25) it is very unreliable. I have to cycle through many DNS in the United States to find one that works. And often none work. I have worked at great length with their technical support and they basically blow me off. They don’t even apologize for their failure.
Hi Jorge, Thank you for sharing this, I'm really sorry to hear about the recent frustration. The reliability issues you described in October definitely aren’t the experience we want for anyone, and I apologise that you felt dismissed when reaching out to support. That’s not how we aim to handle things. If you're open to it, please reply again and ask for your case to be escalated, we want to take another look and make sure this gets resolved properly for you. Your long-time use of the service is appreciated, and we’d genuinely like the chance to fix this.
I have been using SmartDNS to access channels i want to watch for about 6 years now. Like any web based service you can get occasional issues, but these have always been diagnosed and cleared very quickly. They respond to issues within minutes and keep you updated regularly, Having said that I have only had 2 issues in all that time, both were resolved in double quick time, so highly recommend this service.
Hi Peter, Really appreciate the thoughtful review. Six years with only a couple of minor hiccups is exactly the level of stability we work hard for. Glad to hear our quick responses and updates have kept everything running smoothly for you. Thanks for the recommendation!
If I ever have any issues the support is always prompt to reply to emails
Hi Patrick, Thanks for the great review! It’s always good to hear that our support team is hitting the mark with fast replies. If you ever run into anything again, no matter how small, we’re always around to help.
I am not technically minded but instructions came quite easy for me to understand and now everything is working. Thank you .
Hi Jean, Thank you for the lovely feedback! Really happy to hear the instructions were clear and easy to follow, especially if you don’t consider yourself tech-minded. If anything comes up in the future, feel free to reach out anytime.
I have been sdp past 6yrs plus. Wonderful service.
Hi Dasoroju, Six years, that really means a lot to us! Thank you for sticking with SmartDNSProxy and for taking the time to share your kind words. We’ll keep working hard to make sure the service stays wonderful for you. 🙏
Quick response
Thanks so much, Jon! We’re really glad to hear you found our response quick, that’s exactly what we aim for. Always here if you need anything again.
very good service and always solve my issues in quick time. great value for money.
Thank you, Ramón! Really appreciate your great feedback, we’re so happy to know our team was able to help quickly. It’s fantastic to have you with us.
Honest and prompt
Thanks a lot, Raghava! Love hearing that, simple, honest, and prompt is exactly how we like to do things. Thanks for being part of the SmartDNSProxy family!
Response within minutes with the solution. Followed up with me to see if it worked. It did. Used Smart DNS Proxy for several years. Quick response every time over the years. They are very customer service oriented.
Wow Irv, that’s wonderful feedback! We really appreciate you being with us over the years and for noticing the consistency in our support. It’s loyal users like you who make what we do worthwhile. Thank you sincerely!
Quick and helpful response
Thanks, Manuel! Great to hear our team could help you out quickly. We always appreciate your trust and the time you took to leave a review.
Always an open approach to listen and to try and help the client.
Thank you, Munish! We truly value your kind words. Listening and helping our customers is what we enjoy most, so we’re glad that came through in your experience.
I queried using Smart DNS Proxy in a motorhome with a Sim based router as I also use Smart DNS Proxy at home. The replies I obtained were friendly and helpful and resolved my query.
Hi Cathal, We really appreciate your thoughtful review! It’s great to hear our support team could help with your setup and even better that SmartDNSProxy works perfectly both at home and on the road. Safe travels and happy streaming! 🚐✨
Service was disrupted and I emailed support. The connection was restored within the hour so happy with the service
Thanks for the feedback, Casey. Glad we could get your connection back up so quickly, sorry again for the brief disruption, but we really appreciate your patience and understanding.
Excellent service!
Thank you so much, Martin! Delighted to know you found our service excellent and helpful. We truly appreciate your trust and support over the years.
We've been using the service for two years and are renewing it in December. It works well for us and allows us to connect with the channels we want to.
Thanks so much, Nick! We really appreciate your loyalty over the past two years. It’s great to hear SmartDNS Proxy continues to work well for your channelswe, look forward to keeping things smooth for you after your renewal in December.
I alwys got really quick and helpful support when things went wrong. Unfortunately Proxy servers don't seem to be as reliable as VPNs so great customer service is essential, to get you back in action.
Thanks, Bill! We really value you pointing that out. We know reliability is key, and we’re glad our support team could jump in quickly when needed. We’ll keep working hard to make the service even more stable for you.
very good
Appreciate that, Stephen! Short and sweet, glad to hear everything’s working well for you. Thanks for being with us!
Ben send me a great solution instead of making me troubleshoot everything from square 1! thanks
That’s awesome to hear, Sergio, we’ll make sure Ben sees your message! We’re happy he could sort things out quickly for you. Thanks for taking the time to share this!
Great service all around.
Thanks, Ivan! Great to hear things have been running smoothly. We really appreciate the feedback and your support from Caracas!
A great service and great customer support.
Thanks so much, Brian! That means a lot. We’re thrilled to know you’re happy with both the service and the support, that’s exactly what we aim for.
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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