Fast responses and great communication with support! Highly recommended!
Hi pOpY, Thank you for the fantastic feedback. We’re glad our quick responses and communication stood out for you. If you ever need help again, don’t hesitate to get in touch, we appreciate the recommendation.
Excellent service
Hi Peter, Thank you for your review. We’re glad you’ve found the service excellent and that our team has been consistently helpful. If you need anything at all, we’re always here to support you.
I had an isssue with not being able to access HBO Max on my Apple TV. Within minutes of raising the issue I was given instructions which resolved my problem. Great customer service!
Hi Caroline, Thanks for sharing this! HBO Max on Apple TV can be a little tricky sometimes, so I’m really glad the instructions sorted it out quickly. If anything else pops up, just shout. We’re always here to help.
I got A Problem and smart DNS help fast
Hi Konstantinos, Appreciate the review! Happy we could jump on your issue quickly and get you back up and running. If anything else comes up, feel free to reach out anytime.
Had an issue with the service, contacted support before going to bed. They quickly replied that they were aware of issue and it was resolved before I was up in the morning. Other times they were knowledgeable and made sure my setup was correct before investigating issue on their end.
Thanks a lot for the detailed feedback, really appreciate it. Glad to hear the issue was fixed overnight and that our team has been helpful whenever you’ve needed us. If you ever notice anything odd again, even small things, we’re always here to take a look.
I do have some connection issues but I will request help in that after the weekend.
Hi Velma, Thanks so much for the review. I’m glad the subscription issue was sorted quickly. For the connection issues you mentioned, whenever you’re ready, reach out and we’ll go through it step by step to get everything running smoothly.
Great prompt service as always, if you are looking for a great VPN service look no further, we have been with Smart DNS for many years would not go anywhere else..
Hi CJ, This is such a great message to read, thank you! It means a lot that you’ve been with us for so many years. We’ll keep working hard to make sure the service stays exactly what you expect from us.
Great company with 100%support.
Hi Annick, Thank you for the kind words! Delighted to hear you’ve been happy with both the service and the support. If you ever need anything, we’re only one message away.
The customer experience and support in general is second to none.
Decent product supported by dependable customer service.
Hi D, Thanks for taking the time to leave a review. Happy to hear you find both the service and the support dependable, that’s exactly what we aim for. Reach out anytime.
Provide a reliable service with good support
Hi Peter, Thanks for the great review! Glad to hear we’ve been able to support you well when needed. If you ever run into anything else, no matter how small, just let us know.
Always find if I have any issues, which is rare, that they are addressed and resolved in a timely fashion
Hi Vincent, Thank you for the kind feedback! Really glad to hear that any rare issues you’ve had were resolved quickly. We’re always here to help keep things running smoothly on your end.
Great and helpful team, almost always immediately reaponding
Hi Nazar, Thanks so much for the great feedback! Really glad to hear our team has been quick to respond, we try to jump on every request as soon as it comes in. If you ever need anything, you know where to find us.
Very happy with the service over the last few years. A definite must for expats anywhere.
Hi Mike, Really appreciate you taking the time to leave this review. It’s great to hear SmartDNS has been a reliable companion for you over the years, especially as an expat, that’s exactly who we aim to support. Thanks for sticking with us!
I have been a customer of smartdnsproxy for almost 10 years and am very satisfied with both the range of services and the customer service - very fast and qualified help.
Hi Franziska, Thank you for the wonderful feedback! Almost 10 years, that truly means a lot to us. Delighted to know the service and the support have consistently met your expectations. We're always here if you need anything.
I contacted support on Sunday and got a reply in about 30 minutes. It was friendly and gave in simple terms how to correct my problem. Very happy with SmartDnsProxy. I find the product much better than using a VPN to access sites I wish to view.
Hi Tony, Thanks for sharing your experience! A 30-minute response on a Sunday is exactly what we aim for, so I’m glad that stood out. Happy the instructions helped straighten out the issue quickly, and great to hear you're enjoying the service more than a traditional VPN.
I've never really had anything to do with DNS changes or IP addresses etc so I was a bit confused as to how to set this service up at first. But the instructions are pretty easy to follow and once set up the service works great. I can now watch geo blocked channels from abroad with great speeds. As a bonus you also get a separate VPN service with the DNS account which is worth the subscription fee alone.
Hi Martin, Thanks for the honest and detailed review. Setting up DNS for the first time can definitely feel unfamiliar, so it's great to hear the instructions helped and everything is running smoothly now. Glad you're enjoying the unblocked channels and yes, the bonus VPN is always a win!
Always helpful and reply quickly. Product is great too.
Hi James, Thanks for the kind words! Happy to hear our replies have been clear and quick, and that you're enjoying the service overall. Don’t hesitate to reach out anytime, we’re always here to help.
I used the service for many years without too much problems. But lately (Oct25) it is very unreliable. I have to cycle through many DNS in the United States to find one that works. And often none work. I have worked at great length with their technical support and they basically blow me off. They don’t even apologize for their failure.
Hi Jorge, Thank you for sharing this, I'm really sorry to hear about the recent frustration. The reliability issues you described in October definitely aren’t the experience we want for anyone, and I apologise that you felt dismissed when reaching out to support. That’s not how we aim to handle things. If you're open to it, please reply again and ask for your case to be escalated, we want to take another look and make sure this gets resolved properly for you. Your long-time use of the service is appreciated, and we’d genuinely like the chance to fix this.
I have been using SmartDNS to access channels i want to watch for about 6 years now. Like any web based service you can get occasional issues, but these have always been diagnosed and cleared very quickly. They respond to issues within minutes and keep you updated regularly, Having said that I have only had 2 issues in all that time, both were resolved in double quick time, so highly recommend this service.
Hi Peter, Really appreciate the thoughtful review. Six years with only a couple of minor hiccups is exactly the level of stability we work hard for. Glad to hear our quick responses and updates have kept everything running smoothly for you. Thanks for the recommendation!
If I ever have any issues the support is always prompt to reply to emails
Hi Patrick, Thanks for the great review! It’s always good to hear that our support team is hitting the mark with fast replies. If you ever run into anything again, no matter how small, we’re always around to help.
I am not technically minded but instructions came quite easy for me to understand and now everything is working. Thank you .
Hi Jean, Thank you for the lovely feedback! Really happy to hear the instructions were clear and easy to follow, especially if you don’t consider yourself tech-minded. If anything comes up in the future, feel free to reach out anytime.
I have been sdp past 6yrs plus. Wonderful service.
Hi Dasoroju, Six years, that really means a lot to us! Thank you for sticking with SmartDNSProxy and for taking the time to share your kind words. We’ll keep working hard to make sure the service stays wonderful for you. 🙏
Quick response
Thanks so much, Jon! We’re really glad to hear you found our response quick, that’s exactly what we aim for. Always here if you need anything again.
very good service and always solve my issues in quick time. great value for money.
Thank you, Ramón! Really appreciate your great feedback, we’re so happy to know our team was able to help quickly. It’s fantastic to have you with us.
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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