We had a problem with our VPN & after a few emails which were replied to immediately they advised me as to how to correct it. Well done guys.
Thanks, Derek! We’re glad our team’s prompt guidance helped you correct the VPN issue. Your feedback on our responsiveness is much appreciated.
Rafael was very quick to give the solution to our issue with Channel 4 not working.
Lester, thank you! Rafael will be happy to hear your kind words 😊. Quick, knowledgeable support is our goal, and we’re glad it made a difference with Channel 4.
I don’t know why I need a vpn with this dns proxy.
Thanks, Doug! 😄 Our DNS Proxy is great at what it does, and it’s wonderful to hear you’re enjoying it so much. Sometimes a VPN is optional, but we’re glad your streaming works smoothly either way!
Works perfectly for me. I’m streaming SwissTV on the Canary Islands and in 99% no trouble at all.
Patrick, thanks! Streaming SwissTV from the Canary Islands without trouble is exactly what we love to hear. Glad it’s been working perfectly for you all these years!
Problem was solved
Patrick, thanks! Streaming SwissTV from the Canary Islands without trouble is exactly what we love to hear. Glad it’s been working perfectly for you all these years!
helpful team
Thanks, Szabolvs! We’re thrilled our team could help — nothing beats a supportive and responsive service. Appreciate your kind words!
Fixed issues with easy to follow steps. Thanks.
Simon, thanks! We’re glad the issue was resolved smoothly with easy-to-follow steps. Your feedback motivates the team to keep providing top-notch support!
Quick responses and clear instructions on how to provide necessary information for resolving the problem.
Thanks, Ian! Quick responses and clear guidance are what we aim for. Glad your experience with us has been positive and effective!
Customer support is always very responsive and timely. I have been very pleased with their service.
Thanks, Diego! We’re happy our team’s responsiveness made your experience smooth. It’s great to hear you’ve been pleased with our service over time!
Rapid response to my initial query and clear and knowledgeable advice, simply explained.
John, thank you! Rapid, clear, and knowledgeable support is what we aim for, and we’re glad it helped resolve your query efficiently. Enjoy streaming!
I have been double charged by mistake, referred it to the customer service and the refund was made the same day. Excellent customer service and great professional attitude
Maya, thanks! Happy to hear your refund was handled quickly and professionally. We always aim to provide smooth and courteous support!
Been a subscriber since 2022. Very happy with the service overall.
Thanks, Chipper! Glad your billing question was resolved promptly. We’re thrilled to have you as a subscriber since 2022 and appreciate your continued trust!
I use Smart DNS to watch my local TV station when I am abroad Simple, no need for complicated VPN
Thanks, Ari! We’re happy to hear you can enjoy your local TV while abroad with ease. Simple solutions are often the best, and it’s great that Smart DNS makes streaming hassle-free
Kind and competent :)
Thanks, Lutz! Kind and competent — we love hearing that 😊. We’ll keep striving to provide service that’s friendly, professional, and reliable every time!
Easy to navigate site, clearly explained setup.
Thanks, Tom! We’re glad the setup was easy to navigate and clearly explained. Smooth access is our goal, and your feedback keeps us motivated to maintain it!
Nagging issue prevented syncing with SmartDNS account. Persistence from the SmartDNS support team paid off, and a successful outcome prevailed. Great job.
Thanks, Matt! Persistence pays off 😄. We’re happy the support team was able to help resolve the issue and get everything syncing perfectly. Great to have you satisfied!
. Fast & clear communication with the team. My issue was sorted in no time.
Thanks for the great feedback! We’re pleased to hear our team was able to resolve your issue quickly and clearly. If you ever need assistance again, don’t hesitate to reach out — we’re here to help!
While the DNS and VPN have some limitations when wanting to watch U.K. TV from Israel overall the service is excellent and the customer support is really good. With certain other VPN providers you can wait 24 hours before getting a reply and then another 24 hours if you need to come back to them on anything. This is not the situation with SmartDNS. I am very happy with the service and support.
Thank you for sharing your experience and for your honest feedback! We’re glad to hear you’re happy with both the service and the quick support response times — that’s exactly what we aim for. We appreciate your loyalty and will keep working hard to deliver the best possible experience no matter where you’re streaming from!
I have used this for years so that I can access my streaming services as I travel. It is a bit tricky and in some locations I have had some difficulty getting it all sorted out but their support services are also excellent. I have recommended this to many of my friends.
Thank you for your continued trust in SmartDNS Proxy, especially as a travel companion! We understand that some locations can be tricky, and we’re glad our support team has been able to help you get set up smoothly. It means a lot to us that you’ve recommended us to your friends — thanks for spreading the word!
SmartDnsProxy provides a great service at a very reasonable price and has the most helpful agents.
Thank you for highlighting both our service and support! We’re glad you find value in what we offer and that our team has been helpful along the way. We appreciate your kind words and your trust in SmartDNS Proxy!
Excellent customer service Fast and efficient problem solving (and problems are very rare) Highly recommend
Thank you for your thoughtful review! We’re delighted to hear you’ve experienced fast, knowledgeable support and that issues are few and far between. Your recommendation means a lot to us — we’ll keep striving to deliver the best service possible!
Always willing to advise and to help, Smart staff are, Superb. Very efficient. Only one word is required, "EXCELLENT"
What a fantastic compliment — thank you! We truly appreciate your kind words and are so glad our team has made a positive impact. “Excellent” means the world to us!
The dns works great and the team is always there to help with any issues you might encounter.
Thanks a lot for the great feedback! We're really happy to hear the service is working well for you and that our team has been there when needed. We’re always just a message away if anything comes up. Appreciate your support!
Extremely low failure rate but when it happened, the staff were quick to respond and fix the problem.
Thanks so much for your kind words! We aim to keep things running smoothly at all times, but it’s great to know our team had your back when an issue did pop up. Your trust and support mean a lot to us!
Knowledgeable and quick response
Thanks for your feedback! We're glad our support team could assist you quickly and effectively. If you ever need help again, you know where to find us!
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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