Problem solved, many thanks
Thanks a lot, David! Glad we could get your issue solved quickly. We’ll make sure the team sees your feedback — they love hearing it when their work makes a difference
Once again, your team has provided remarkable support, being very courteous and efficient! Thank you greatly, Hitomi and Rafael.
Pedro, thank you so much! Hitomi and Rafael will be over the moon to see your kind words. We take pride in courteous, efficient support, and it’s great to know it stood out to you again. Always happy to help!
I’ve had such great pleasure from my DNS Proxy, moving countries it has been invaluable. And any time I’ve had an issue, they’ve responded within 24 hours and it’s been sorted. Professional, efficient, polite and so helpful - particularly to someone like me who’s not so technologically savvy!
Jan, this is such a thoughtful review — thank you! We know moving countries can be stressful, so it’s fantastic to hear Smart DNS Proxy has been invaluable along the way. Don’t worry about the tech side; that’s what we’re here for 😉
Quick and easy setup. Excellent customer service. Quick responses to any issue. Thank you!
Thanks, Patricia! Quick setup and quick replies are exactly what we want for our customers, so it’s great to hear that came through in your experience. Appreciate you taking the time to share this!
Fast, friendly response from Customer Service. Complete satisfied.
Danke, Daniel! We’re so glad to hear you had a fast and friendly response from our support team. Knowing you’re completely satisfied makes it all worthwhile.
the dns proxy works great and also includes VPN for when you need it.
Thanks, Alex! Great to hear the DNS Proxy has been working perfectly for you — and yes, that built-in VPN comes in handy when you need it. Appreciate your feedback!
Always helpful. If only other online companies were as good as this one.
Thank you, Susan! We love your comment — ‘if only other online companies were as good as this one.’ That’s exactly what we strive for, so it’s wonderful to know we’re hitting the mark for you.
Quick and smart. You appreciate 100%
Merci, Marie Antoinette! Short, sweet, and very appreciated 🙏 We’re so glad you find the service quick and smart. We’ll keep it that way for you.
Smart DNS Proxy works as advertised and has outstanding customer support. Their responsiveness keeps the service up and running with no problems. I would recommend them to anyone who needs streaming services in a prohibitive location.
Thank you, Jeffrey! We’re delighted to hear Smart DNS Proxy is working as advertised and that our support team is keeping things smooth for you. Your recommendation means a lot.
always quick service and ususaly any issue solved withiin 1-2 days
Appreciate the feedback, Thore! Quick turnaround is exactly what we aim for, so it’s great to know most issues are wrapped up within a day or two. Thanks for being with us from Oslo.
Хорошо спасибо большое за предоставленные услуги за то что вы даёте людям узнавать информацию в новом формате
Спасибо, Арслан! We’re glad you’re enjoying the service and finding value in the information it unlocks. If you’d like to know more details about how Smart DNS Proxy works, our support team is always ready to explain further.
Always quick and helpful response
Thanks, David! Quick and efficient — that’s music to our ears. Happy to know our team could help you out promptly.
Clear, friendly and helpful replies
Jo, thank you for the kind words! Clear, friendly, and helpful is exactly what we want every support reply to feel like. We’re so glad it came through for you.
I have used this service for 3 years. They are fast to respond and work hard to deliver the solution to my occasional problems.
Three years with us — thank you, John! It’s fantastic to know you’ve had fast replies and solid solutions whenever you’ve needed them. We’ll keep working hard to make sure that continues.
I've been using Smart DNS Proxy for over a decade now. I've had a couple of times where it stopped working, but both times support were able to get it sorted out. Other than that, it has been completely reliable. Some of the documentation could use updating, but if you use their app you don't need the info in the documentation anyway.
Thanks for being with us for over a decade, Mathew — that’s incredible support 🙏 We’re happy to hear the service has been reliable overall. You make a great point about documentation; we’ll pass that along. In the meantime, glad the app keeps things simple!
I have been using Smart DNS Proxy VPN for several years and have found it generally reliable. They should update their app and make one for Linux.
Peter, we appreciate your honest feedback. It’s great to hear Smart DNS Proxy has been generally reliable over the years. You’re right — a Linux app would be a nice addition, and it’s something we continue to explore. Thanks for sticking with us!
As always, quick reply to message outlining access problem & solution resolved the issue once implemented my end.
Thanks, Les! Quick replies and working solutions are what we strive for every time. Happy to know everything was resolved once you made the adjustments on your side.
Always a fast promt response
Much appreciated, Paul! Fast and prompt is what we aim for, so it’s great to hear you’ve experienced exactly that. Thanks for taking the time to share your feedback.
I recently encountered an issue where I couldn't access a particular site through SmartDNSProxy, and I'm thoroughly impressed with how the support team handled my case from start to finish. Initially, I reached out to customer support explaining the access problem I was experiencing. The first-level support engineer was incredibly helpful and provided clear, step-by-step troubleshooting instructions that were easy to follow. Their communication was professional and patient throughout the process. When the initial troubleshooting steps didn't resolve the issue, rather than leaving me hanging, they efficiently escalated my case to Level 2 support. I was kept informed throughout the escalation process, which I really appreciated. The Level 2 networking team quickly identified and resolved the underlying problem. What impressed me most was their technical expertise and the speed at which they worked to get everything back up and running. Throughout the entire experience, every support engineer I interacted with was courteous, professional, and genuinely committed to solving my problem. Their responsiveness was outstanding - I never felt like my issue was being ignored or deprioritized. This level of customer service is exactly why I continue to be a loyal SmartDNSProxy customer. When technical issues arise (which is rare), I have complete confidence that their support team will handle it professionally and efficiently. Highly recommended for anyone looking for reliable DNS proxy services backed by truly exceptional customer support. Pros: Lightning-fast response times Clear, helpful troubleshooting guidance Smooth escalation process when needed Professional and polite support staff Technical expertise that gets results Cons: None that I can think of - this was a flawless support experience I'll definitely continue using SmartDNSProxy and wouldn't hesitate to recommend them to others!
Ian, thank you for such a detailed and thoughtful review 🙏 We’re delighted to hear how smoothly your support case was handled, from first steps to escalation. The whole team will be thrilled to know their patience, expertise, and communication stood out. Your confidence in us means a lot!
I am not always totally computer literate once I get past the turn on and off and all will be fine, so I find Smart DNS to have great technical support that gives clear instructions that anybody can follow - Thanks team I can listen to BBC again !
Fiona, thank you! We’re so glad our team’s instructions made things simple and easy to follow. And it’s great to know you’re back to enjoying the BBC again 📻. Always happy to help, no matter the tech level.
perfect customer service
Danke, Elmar! Perfect customer service is what we strive for, and it’s wonderful to hear you’ve found our servers reliable and our troubleshooting quick. Appreciate your support from Germany
Always had a fix for any problem I had. Can trust their response because it always works
Thanks, Geoffrey! Consistency matters, so it’s great to know every issue you’ve faced was fixed properly and reliably. Trust like that is exactly what we want to earn from our customers.
Always reply very quickly. Support is always a click away.
Muchas gracias, Eduardo! We’re happy to hear support has always been quick and just a click away. That’s the kind of accessibility we’ll keep delivering.
Works very well and the support service is great. The additional VPN that is available to install is exellent
Paul, thank you! We’re so glad Smart DNS Proxy has worked well for you over the years — and that the extra VPN has been useful too. Long-time users like you mean the world to us.
Needed to cancel an annual subscription & even though it had already been charged, SmartDNS happily refunded my payment
Appreciate the feedback, Mike! Flexibility and fairness are big for us, so we’re glad we could help with your subscription and process the refund smoothly. Great to know you had such a positive experience.
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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