Honest and prompt
Thanks a lot, Raghava! Love hearing that, simple, honest, and prompt is exactly how we like to do things. Thanks for being part of the SmartDNSProxy family!
Response within minutes with the solution. Followed up with me to see if it worked. It did. Used Smart DNS Proxy for several years. Quick response every time over the years. They are very customer service oriented.
Wow Irv, that’s wonderful feedback! We really appreciate you being with us over the years and for noticing the consistency in our support. It’s loyal users like you who make what we do worthwhile. Thank you sincerely!
Quick and helpful response
Thanks, Manuel! Great to hear our team could help you out quickly. We always appreciate your trust and the time you took to leave a review.
Always an open approach to listen and to try and help the client.
Thank you, Munish! We truly value your kind words. Listening and helping our customers is what we enjoy most, so we’re glad that came through in your experience.
I queried using Smart DNS Proxy in a motorhome with a Sim based router as I also use Smart DNS Proxy at home. The replies I obtained were friendly and helpful and resolved my query.
Hi Cathal, We really appreciate your thoughtful review! It’s great to hear our support team could help with your setup and even better that SmartDNSProxy works perfectly both at home and on the road. Safe travels and happy streaming! 🚐✨
Service was disrupted and I emailed support. The connection was restored within the hour so happy with the service
Thanks for the feedback, Casey. Glad we could get your connection back up so quickly, sorry again for the brief disruption, but we really appreciate your patience and understanding.
Excellent service!
Thank you so much, Martin! Delighted to know you found our service excellent and helpful. We truly appreciate your trust and support over the years.
We've been using the service for two years and are renewing it in December. It works well for us and allows us to connect with the channels we want to.
Thanks so much, Nick! We really appreciate your loyalty over the past two years. It’s great to hear SmartDNS Proxy continues to work well for your channelswe, look forward to keeping things smooth for you after your renewal in December.
I alwys got really quick and helpful support when things went wrong. Unfortunately Proxy servers don't seem to be as reliable as VPNs so great customer service is essential, to get you back in action.
Thanks, Bill! We really value you pointing that out. We know reliability is key, and we’re glad our support team could jump in quickly when needed. We’ll keep working hard to make the service even more stable for you.
very good
Appreciate that, Stephen! Short and sweet, glad to hear everything’s working well for you. Thanks for being with us!
Ben send me a great solution instead of making me troubleshoot everything from square 1! thanks
That’s awesome to hear, Sergio, we’ll make sure Ben sees your message! We’re happy he could sort things out quickly for you. Thanks for taking the time to share this!
Great service all around.
Thanks, Ivan! Great to hear things have been running smoothly. We really appreciate the feedback and your support from Caracas!
A great service and great customer support.
Thanks so much, Brian! That means a lot. We’re thrilled to know you’re happy with both the service and the support, that’s exactly what we aim for.
Always get my needs met and very helpful.
Thank you, Henry! We’re really happy our team could assist quickly and clearly. It’s always great to know we’re meeting expectations, we appreciate you taking the time to leave a review!
Good performance, helpful support, used it for 8 years now
Eight years, that’s amazing, Niner! Thanks so much for being with us for the long run. We’re really glad SmartDNS Proxy continues to deliver for you.
Quick response in helping with setup issue and problem resolved.
Thanks, Neil! Glad the setup help got you sorted quickly. Router setups can be tricky, so it’s great to hear it went smoothly, appreciate the feedback!
Fixed the problem
Thanks, Carl! Short and to the point, just how we like problem-solving too. Really glad we could help you out quickly!
I used Smart DNS proxy solution from various devices, including TV and gaming consoles. I very much liked its simple setup and got a reliable experience overall.
Thanks so much, Gonzalo! We really appreciate your thoughtful feedback. It’s great to hear SmartDNS Proxy worked smoothly across all your devices , that’s exactly what we aim for. Thanks for trusting us for your streaming setup!
Fast, responsive and helpful thank you
Thanks, Michael! We’re glad to hear our team could help quickly, really appreciate you taking a moment to share your experience.
Smart DNS Support has always been prompt, courteous, and helpful in response to problems that arise when having reception problems
Thank you, Richard! It means a lot to hear that you’ve consistently had a positive experience with our support team. We’ll always be here to help keep things running smoothly.
I was very frustrated that I wrote to say I no longer need assistance so that I didn’t waste anyone’s time. I noted a reply came in while I was writing and the next thing I know my service was cancelled
Hi Angie, thanks for the honest feedback and we’re really sorry for the mix-up with your service cancellation. That definitely wasn’t our intention, and we appreciate you flagging it. Our team will make sure situations like that don’t happen again.
It allows me to access all UK tv while living in the EU. Most of the time it just works seamlessly. Occasionally one of the UK tv services stops working. I can report it to their service desk and it is generally fixed within half an hour, even in the middle of the night.
That’s wonderful to hear, Denis! We’re so happy SmartDNS Proxy makes it easier for you to enjoy your favourite UK channels abroad. Thanks for sharing your experience and for recognizing our support team’s quick response!
Great company and support is superb. I have been with this company for 4 years and have always been happy with the service and especially the support.
Thanks a ton, Kevin! Four years is amazing, we truly appreciate your loyalty and your kind words about our support team. It means a lot to us that you’ve stayed happy with both the service and the people behind it.
Even though I was cancelling a subscription, the customer service was fast and polite.
We occasionally get a problem but it always gets sorted. Replies to emails are very prompt.
Thanks, Nigel! We appreciate your patience and your kind words about the support team. Glad to know we’ve been able to keep things sorted promptly whenever something pops up!
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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