I had an issue with one of my apps. Sent an email and got a rapid response and advice that fixed my issue. Excellent customer service.
Geofencing is always being improved, so service outages will happen. What makes Smart DNS Proxy different is that they respond to these outages and repair them very quickly.
Despite suffering from a rather difficult to identify smart DNS issue affecting UK sites only, the problem was resolved after much interaction with the technical support team. As ever they were helpful and communicative, managed to identify the problem and then implement the necessary network changes to resolve the issue. I have been using Smart DNS Proxy for several years now and would highly recommend them.
always very fast to respond to any issues, and to be honest in the years i have been a client there really have not been many problems overall.
They are The Best Team with best response on any issue.
I'm very happy with the service. I've been using it for several years now and 99% of the time it works flawlessly and even if there's some issue it's always quickly resolved. Easy 5 star service!
Fast response to specific enquires or questions about service
Effort and efficiency!
Hi Jorge, Thank you for your review. We’re glad to hear you found the service efficient and that we could meet your expectations. If you ever need anything, we’re here and happy to help.
Good services and when I had issues they were very productive and professional..
Hi Rodney, We appreciate your feedback. It’s great to hear that our team was able to support you in a timely and professional manner. If any questions come up in the future, please feel free to reach out.
Quick answer
I’ve been extremely satisfied with the service from Smart DNS Proxy over the past 6 years. I will definitely continue using their service in the future.
Everything just works as expected!
Hi Russell, We’re happy to hear everything is working exactly as it should for you. Thank you for taking the time to share your experience. If you ever need assistance, we’re only a message away.
Rafael and the team always solve a problem if there is one- this time a small issue and they solved it their end.
Hi Trevor, Thank you for the generous feedback. I’m glad to hear Rafael and the team could sort out the issue quickly on their side. If anything else comes up, we’re here to help.
I've rarely needed to contact support for any issues, but when I have, they have been prompt to respond, and manage to resolve the issue quickly too. Their DNS and VPN service has worked whenever I needed it, and has helped me when travelling out of the country, as well as keeping my personal data safe.
Hi Ivan, We appreciate your detailed review. It’s great to know the service has supported you both at home and while travelling, and that our team was able to assist promptly when needed. If you ever need further support, we’re here for you.
Whenever I needed your help, your answers were always quick and to the point.
Hi George, Thank you for your review. We’re glad our replies have been fast and helpful each time you’ve reached out. If you ever need additional support, please don’t hesitate to contact us.
Smart DNS is my fifth smartDNS service and in the several years I have been with them I can catagorically say they have been the most reliable
Hi Roy, We really appreciate you sharing your experience. It means a lot that after trying several providers, you’ve found Smart DNS Proxy to be the most reliable. If you ever have questions or need assistance, we’re here to help.
Through out the years that I have been using SmartDNS, their service has been great. I highly recommend.
Hi Gerald, Thank you for being with us over the years and for your recommendation. We’re pleased to hear the service has consistently met your expectations. Should you ever need support, we’re always available.
Great service! Always ready to help!
Hi Lester, Thank you for the great feedback. We’re really glad to hear you’re happy with the service and that we’ve been able to assist whenever needed. If anything comes up in the future, we’re always here to help.
Service courteous and satisfactory solutions of issues.
Hi Vittorio, Thank you for your review. We’re pleased to hear that our support has been courteous and that we were able to resolve issues to your satisfaction. Please feel free to reach out anytime you need assistance.
After an update of the broadcasters there are sometimes problems in accessing your favs. These guys are on the case pretty quick and a lot cheaper than a VPN
Hi Peter, Thank you for sharing your experience. Broadcaster updates can definitely cause disruptions, and we’re glad our team could jump in quickly to help you regain access. If you run into anything else, we’re always on standby.
Got some replay problems with Zattoo after buying a new SmartTV. The guys managed to make me understand the issue. It’s my second support issue in last 4 years joining SmartDNS and always glad to say GREAT!
Hi Patrick, Thanks for your continued trust over the past four years. I’m glad we could help you understand the Zattoo issue after your new Smart TV setup. If you ever need assistance again, we’re here and happy to support you.
The solution just works. It is better and cheaper than a VPN for watching TV, and they also give you a pretty good VPN anyway. Also, their support is first class. Problems get fixed very quickly. The uptime for BBC iPlayer far exceeds any other solution that I have tried. Smart DNS Proxy is the only product that I have ever taken the trouble to open an affiliate account for.
Hi Nick, We appreciate your detailed feedback and your confidence in our service. It’s great to hear Smart DNS Proxy has consistently delivered for you, especially with iPlayer uptime and support response times. Thank you as well for becoming an affiliate, it means a lot to us.
Quick responce
Hi Emrah, Thank you for the positive review. We’re glad you received a quick response from our team. If you need anything else, we’re always here to assist.
Very friendly.
Hi Mike, Thanks for the kind words. We’re pleased to hear your experience with our service and support has been excellent. If you need help with anything at all, just let us know.
I have used several DNS services by trial and error. Smart DNS Proxy has proven to be the best. I stream from multiple countries on Apple TV. I have been a customer for several years now. The servers are very stable and fast. I have taken out a lifetime subscription……
Hi Caroline, Thank you for your long-term support and for sharing your experience. We’re glad to hear Smart DNS Proxy has been the best fit for your Apple TV streaming across multiple countries. Enjoy your lifetime subscription, and reach out anytime you need help.
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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