one of the best remote technical services response teams I’ve dealt with
Hi Vic, Thank you for the great feedback. We’re delighted to hear you’ve had consistently prompt support from our team. If you ever run into any issues again, we’ll be here and ready to help.
Hi team, Thank you so much for the outstanding assistance. I’d been struggling with my connection for quite some time and was close to cancelling when my contract expired. After renewing and logging a ticket, your team assisted promptly and restored my service. I really appreciate the support, thank you!
Hi there, Thank you for taking the time to share this. We’re really pleased our team could step in quickly and get everything back up and running for you, especially after you had been struggling with the connection. We truly appreciate your decision to stay with us, and we’re here to support you whenever needed.
A customer now for over 5 years with no complacientes great service and easy to use
Hi Michael, Thank you for your loyalty over the past five years. We’re delighted to hear the service has remained reliable and easy to use throughout. If you ever need assistance, our team is always here to help.
Sono tre anni che uso il vostro servizio quando vado a Tenerife per trovare mio figlio, per vedere programmi RAI italiani . Non sono un eccellente conoscitore di informatica e uso computer per cui mi sono servito spesso del vostro aiuto tramite email e ho sempre constatato una grande disponibilità e professionalità. Cordiali saluti Michelangelo
Buongiorno Michelangelo, La ringraziamo sinceramente per le sue parole gentili. È un piacere sapere che il nostro supporto le è stato utile durante i suoi soggiorni a Tenerife per vedere la RAI e che ha trovato il team sempre disponibile e professionale. Se avesse bisogno di ulteriori chiarimenti o assistenza in futuro, saremo felici di aiutarla. Cordiali saluti.
The technicians response ensure that a novice customer is coached kindly through the process to resolve all issues. Many thanks.
Hi Keith, Thank you for the wonderful feedback. We’re glad our team could guide you through everything clearly and patiently. If you ever need help again, we’re here and ready to support you.
In a digital age where we rarely speak with a live person and usualy get an answer to a question that you didnt ask, it is grreat to see SmartDns support team are real live people who address exactly the problem you have reported.... and in a prompt time.
Hi Richard, We really appreciate your thoughtful review. It’s great to hear that our support team was able to address your exact issue quickly and personally. Whenever you need us, you can count on real people ready to help.
I've been with SmartDNSProxy for some years now and have received consistently excellent streaming performance via their proxy servers. And in the rare instances when I needed advice or support, their customer service people were quick to respond and had useful advice.
Hi Robert, Thank you for your continued trust in our service. We’re thrilled to hear that streaming performance has been consistently strong for you, and that our support team was able to provide helpful advice when needed. We’re here anytime you require assistance.
I've used Smart DNS for many years and rarely have a problem. But I did have a problem tonight and the excellent support team rectified the problem within the hour. Thank you.
Hi Graham, Thank you for your kind words. We’re pleased our support team could sort out your issue so quickly. If anything comes up in the future, please feel free to reach out, we’re always happy to help.
Fast responses and great communication with support! Highly recommended!
Hi pOpY, Thank you for the fantastic feedback. We’re glad our quick responses and communication stood out for you. If you ever need help again, don’t hesitate to get in touch, we appreciate the recommendation.
Excellent service
Hi Peter, Thank you for your review. We’re glad you’ve found the service excellent and that our team has been consistently helpful. If you need anything at all, we’re always here to support you.
I had an isssue with not being able to access HBO Max on my Apple TV. Within minutes of raising the issue I was given instructions which resolved my problem. Great customer service!
Hi Caroline, Thanks for sharing this! HBO Max on Apple TV can be a little tricky sometimes, so I’m really glad the instructions sorted it out quickly. If anything else pops up, just shout. We’re always here to help.
I got A Problem and smart DNS help fast
Hi Konstantinos, Appreciate the review! Happy we could jump on your issue quickly and get you back up and running. If anything else comes up, feel free to reach out anytime.
Had an issue with the service, contacted support before going to bed. They quickly replied that they were aware of issue and it was resolved before I was up in the morning. Other times they were knowledgeable and made sure my setup was correct before investigating issue on their end.
Thanks a lot for the detailed feedback, really appreciate it. Glad to hear the issue was fixed overnight and that our team has been helpful whenever you’ve needed us. If you ever notice anything odd again, even small things, we’re always here to take a look.
I do have some connection issues but I will request help in that after the weekend.
Hi Velma, Thanks so much for the review. I’m glad the subscription issue was sorted quickly. For the connection issues you mentioned, whenever you’re ready, reach out and we’ll go through it step by step to get everything running smoothly.
Great prompt service as always, if you are looking for a great VPN service look no further, we have been with Smart DNS for many years would not go anywhere else..
Hi CJ, This is such a great message to read, thank you! It means a lot that you’ve been with us for so many years. We’ll keep working hard to make sure the service stays exactly what you expect from us.
Great company with 100%support.
Hi Annick, Thank you for the kind words! Delighted to hear you’ve been happy with both the service and the support. If you ever need anything, we’re only one message away.
The customer experience and support in general is second to none.
Decent product supported by dependable customer service.
Hi D, Thanks for taking the time to leave a review. Happy to hear you find both the service and the support dependable, that’s exactly what we aim for. Reach out anytime.
Provide a reliable service with good support
Hi Peter, Thanks for the great review! Glad to hear we’ve been able to support you well when needed. If you ever run into anything else, no matter how small, just let us know.
Always find if I have any issues, which is rare, that they are addressed and resolved in a timely fashion
Hi Vincent, Thank you for the kind feedback! Really glad to hear that any rare issues you’ve had were resolved quickly. We’re always here to help keep things running smoothly on your end.
Great and helpful team, almost always immediately reaponding
Hi Nazar, Thanks so much for the great feedback! Really glad to hear our team has been quick to respond, we try to jump on every request as soon as it comes in. If you ever need anything, you know where to find us.
Very happy with the service over the last few years. A definite must for expats anywhere.
Hi Mike, Really appreciate you taking the time to leave this review. It’s great to hear SmartDNS has been a reliable companion for you over the years, especially as an expat, that’s exactly who we aim to support. Thanks for sticking with us!
I have been a customer of smartdnsproxy for almost 10 years and am very satisfied with both the range of services and the customer service - very fast and qualified help.
Hi Franziska, Thank you for the wonderful feedback! Almost 10 years, that truly means a lot to us. Delighted to know the service and the support have consistently met your expectations. We're always here if you need anything.
I contacted support on Sunday and got a reply in about 30 minutes. It was friendly and gave in simple terms how to correct my problem. Very happy with SmartDnsProxy. I find the product much better than using a VPN to access sites I wish to view.
Hi Tony, Thanks for sharing your experience! A 30-minute response on a Sunday is exactly what we aim for, so I’m glad that stood out. Happy the instructions helped straighten out the issue quickly, and great to hear you're enjoying the service more than a traditional VPN.
I've never really had anything to do with DNS changes or IP addresses etc so I was a bit confused as to how to set this service up at first. But the instructions are pretty easy to follow and once set up the service works great. I can now watch geo blocked channels from abroad with great speeds. As a bonus you also get a separate VPN service with the DNS account which is worth the subscription fee alone.
Hi Martin, Thanks for the honest and detailed review. Setting up DNS for the first time can definitely feel unfamiliar, so it's great to hear the instructions helped and everything is running smoothly now. Glad you're enjoying the unblocked channels and yes, the bonus VPN is always a win!
Smart DNS Proxy is a secure DNS Proxy service to unblock websites, global video & music streaming services. Unblock US websites like Netflix, Hulu, ABC or music streaming services like Pandora, Spotify just natively happens when you use Smart DNS Proxy. There is no connection or disconnection needed as in VPN. It's much faster than VPN and works with any device; PC, MAC, SmartTV, Xbox, PS3, Router, iPad, iPhone or any Android devices.
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