Bewertungen für Nusarah

Dear Felix, We are sorry to read your review, but we do feel it is important to add some context here. At NUSARAH, we take product quality and customer service very seriously. This is also reflected in our customer reviews: more than 158 reviews with an average rating of 9.5. When there is a genuine product issue, we always try to solve it fairly. In your email to us, you wrote: “I witnessed one of them (hanging points) coming off when my 6 year old kid sat on the side of the fabric and the little loop came straight off.” Based on that information, we explained that our cotton mosquito nets are handmade textile products. The side loops are intended to help position and support the net, but they are not designed to carry body weight or concentrated pressure. Sitting on the side of the fabric, even briefly, is not normal use of a mosquito net. That said, we did not simply dismiss your concern. As a gesture of goodwill, we offered you a 25% discount on a replacement or 10-15% on the potential future order of multiple nets (which you were considering), and we also offered to look at a possible contribution towards local repair costs. Unfortunately, no response from you. We are sorry that this was not the outcome you were hoping for. However, we do not agree with the suggestion that we just blamed you and offered no solution. On the contrary, we tried to respond fairly, constructively and with goodwill, while also being honest about the difference between a product defect and damage caused by use outside the intended purpose of the product. To then see your very bad review -where you left out to mention that your 6 year old child sat on the mosquito net, causing 2 hanging loops to break, and then blaming us for building poor nets- whilst we were still trying to find a solution for you, is something we find rather sad to see. Kind regards, Patricia - NUSARAH

Beste Menno, Hartelijk dank voor je mooie beoordeling en aanbeveling. Fijn om te zien dat je zo tevreden bent! Warme groet, Patricia - NUSARAH Dear Menno, Thank you very much for your lovely rating and recommendation. We are happy to see that you are so satisfied! Warm regards, Patricia - NUSARAH

Cher Jean-Pierre, Merci beaucoup pour votre belle recommandation. Nous sommes ravis de lire que la livraison, le livreur et le produit ont pleinement répondu à vos attentes. C’est très apprécié. Bien cordialement, Patricia - NUSARAH Dear Jean-Pierre, Thank you very much for your kind recommendation. We are very happy to read that the delivery, the courier and the product fully met your expectations. This is truly appreciated. Warm regards, Patricia - NUSARAH

Chère Geraldine, Merci beaucoup pour votre belle recommandation. Nous sommes ravis de lire que vous êtes satisfaite de la qualité de vos moustiquaires ainsi que de notre communication. Bien cordialement, Patricia - NUSARAH Dear Geraldine, Thank you very much for your kind recommendation. We are very happy to read that you are satisfied with the quality of your mosquito nets as well as our communication. Warm regards, Patricia - NUSARAH

Chère Laura, Merci beaucoup pour votre magnifique recommandation. Nous sommes très heureux de lire que vous connaissiez déjà nos moustiquaires et que votre nouvelle expérience avec NUSARAH a de nouveau été positive. Votre confiance, vos mots sur la qualité de nos produits et votre appréciation de notre service client nous touchent beaucoup. Bien cordialement, Patricia - NUSARAH Dear Laura, Thank you very much for your wonderful recommendation. We are very happy to read that you already knew our mosquito nets and that your new experience with NUSARAH has once again been positive. Your trust, your kind words about the quality of our products and your appreciation of our customer service mean a lot to us. Warm regards, Patricia - NUSARAH

Beste Michiel, Wat een prachtige review, hartelijk dank daarvoor. Het is heel fijn om te lezen dat je persoonlijk en goed bent geholpen bij het maken van je keuze, en dat het contact ook daarna prettig is gebleven. Ook geweldig om te horen dat je zo blij bent met de kwaliteit en uitstraling van de klamboe in je slaapkamer. Daar doen we het voor. Dank je wel voor je vertrouwen en je warme aanbeveling. Warme groet, Patricia - NUSARAH Dear Michiel, What a wonderful review, thank you very much. We are very happy to read that you felt personally and well supported while choosing your mosquito net, and that the communication remained pleasant throughout the process. It is also lovely to hear that you are so happy with the quality and appearance of the mosquito net in your bedroom. That truly means a lot to us. Thank you for your trust and your kind recommendation. Warm regards, Patricia - NUSARAH

Beste Lynn, Hartelijk dank voor je mooie review en aanbeveling. Heel fijn om te lezen dat je ons merk mooi vindt en tevreden bent over de kwaliteit van onze producten. Warme groet, Patricia - NUSARAH Dear Lynn, Thank you very much for your lovely review and recommendation. We are happy to read that you like our brand and are satisfied with the quality of our products. Warm regards, Patricia - NUSARAH

Lieber Andreas, vielen Dank für Ihre Bewertung. Es freut uns sehr zu hören, dass alles zu Ihrer Zufriedenheit verlaufen ist. Wir hoffen, dass Sie viel Freude an Ihrem Moskitonetz haben und viele entspannte Nächte darunter verbringen werden. Vielen Dank für Ihr Vertrauen in Nusarah. Mit freundlichen Grüßen, Patricia English translation: Dear Andreas, Thank you very much for your review. We are delighted to hear that everything met your expectations. We hope you enjoy your mosquito net and many comfortable, restful nights beneath it. Thank you for your trust in Nusarah. Warm regards, Patricia

Hi Chantal, Wat een geweldige review, dank je wel! Het betekent ontzettend veel voor ons om te horen dat je inmiddels meerdere Nusarah klamboes in huis hebt en opnieuw voor ons hebt gekozen. We zijn blij dat ook de klamboe voor het schuine dak goed bevalt (ons model: De Sabar Breeze) en dat je de ruimte en de kwaliteit van de stof zo waardeert. Daarnaast vinden we het fijn om te lezen dat onze service positief heeft bijgedragen toen er iets niet helemaal goed bleek te zijn. Problemen kunnen soms voorkomen, maar we doen altijd ons uiterste best om deze snel en netjes op te lossen. Bedankt voor je vertrouwen, je enthousiasme en voor het delen van je ervaring. Wordt enorm gewaardeerd! Warme groet, Patricia English translation: Dear Chantal, What a wonderful review, thank you so much! It means a great deal to us to hear that you already have several Nusarah mosquito nets in your home and chose us again for your latest purchase. We are delighted that the mosquito net for your sloped ceiling (our model The Sabar Breeze) is working so well and that you appreciate both the spacious design and the quality of the fabric. We are also very pleased to hear that our customer service was able to help when something was not quite right. While issues can occasionally occur, we always do our very best to resolve them quickly and properly. Thank you for your trust, your enthusiasm, and for taking the time to share your experience. Reviews like yours truly make our work worthwhile. Warm regards, Patricia

Lieber Kunde, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben. Gleichzeitig möchten wir darauf hinweisen, dass Ihre Erfahrung hinsichtlich des Geruchs und der Luftdurchlässigkeit nicht repräsentativ für das Feedback ist, das wir von der überwiegenden Mehrheit unserer Kunden erhalten. Unsere Baumwoll-Moskitonetze werden aus 100 % Baumwolle gefertigt und enthalten keine Gummi-Bestandteile. Da Baumwolle ein Naturprodukt ist und die Netze während Transport und Lagerung verpackt sind, kann vereinzelt ein vorübergehender Geruch wahrgenommen werden. Dieser verschwindet normalerweise nach dem Auspacken und Lüften. Auch die Aussage zur Luftzirkulation können wir nicht bestätigen. Die Maschenweite wurde speziell entwickelt, um einen wirksamen Schutz vor Mücken und anderen Insekten zu bieten und gleichzeitig eine angenehme Luftdurchlässigkeit zu gewährleisten. Tausende Kunden nutzen unsere Baumwoll-Moskitonetze in warmen Klimazonen, darunter Spanien, Frankreich, Italien und Südostasien, ohne die von Ihnen beschriebenen Probleme. Dennoch respektieren wir selbstverständlich Ihre persönliche Erfahrung und bedanken uns, dass Sie sich die Zeit genommen haben, diese mit uns zu teilen. Mit freundlichen Grüßen, Patricia English translation: Dear Customer, Thank you for your feedback. We are sorry to hear that this was your experience. At the same time, we would like to point out that your comments regarding the smell and airflow are not representative of the feedback we receive from the vast majority of our customers. Our cotton mosquito nets are made from 100% cotton and do not contain any rubber components. As cotton is a natural material and the nets are packaged during transport and storage, some customers may occasionally notice a temporary scent when first unpacking the product. This normally disappears after airing the net. We also cannot confirm the statement regarding airflow. The mesh size has been carefully designed to provide effective protection against mosquitoes and other insects while maintaining comfortable air circulation. Thousands of customers use our cotton mosquito nets in warm climates, including Spain, France, Italy, and Southeast Asia, without experiencing the issues described in your review. Nevertheless, we fully respect your personal experience and appreciate you taking the time to share your feedback. Warm regards, Patricia

Liebe Jeannette, vielen Dank für Ihre tolle Bewertung. Es freut uns sehr zu hören, dass die Lieferung schnell bei Ihnen angekommen ist und dass Sie mit der Qualität Ihres Moskitonetzes zufrieden sind. Besonders schön ist es zu lesen, dass das Netz Ihnen in Spanien geholfen hat und Sie wieder ruhig und ungestört schlafen konnten. Genau dafür sind unsere Moskitonetze gemacht. Vielen Dank für Ihr Vertrauen und weiterhin viele erholsame Nächte. Herzliche Grüße, Patricia English translation: Dear Jeannette, Thank you very much for your wonderful review. We are delighted to hear that your order arrived quickly and that you are happy with the quality of your mosquito net. What makes us especially happy is knowing that it helped you in Spain and allowed you to enjoy peaceful, uninterrupted nights of sleep. That is exactly what our mosquito nets are designed for. Thank you for your trust, and we wish you many more comfortable and restful nights. Warm regards, Patricia

Chère Valérie, Merci beaucoup pour votre magnifique avis. Nous sommes ravis d'apprendre que vous êtes satisfaite de la qualité de votre moustiquaire et que vous avez apprécié le soin apporté à sa conception ainsi qu'à son emballage. C'est également un plaisir de savoir que la livraison s'est déroulée sans encombre. Nous accordons une grande importance à chaque étape de l'expérience client, de la préparation de la commande jusqu'à sa réception. Merci encore pour votre confiance et pour avoir pris le temps de partager votre expérience. Cordialement, Patricia English translation: Dear Valérie, Thank you very much for your wonderful review. We are delighted to hear that you are pleased with the quality of your mosquito net and that you appreciated the care taken in both its design and packaging. It is also a pleasure to know that the delivery process went smoothly. We place great importance on every step of the customer experience, from preparing the order to its arrival at your home. Thank you again for your trust and for taking the time to share your experience. Warm regards, Patricia

Liebe Sabine, vielen Dank für Ihre schöne Bewertung. Es freut uns sehr zu hören, dass Sie mit der schnellen Lieferung, der Qualität und der einfachen Montage Ihrer Moskitonetzes zufrieden sind. Vielen Dank auch für Ihren Hinweis zu den mitgelieferten Schrauben. Das sollte selbstverständlich nicht der Fall sein. Wir werden dieses Feedback intern prüfen, damit wir unsere Produkte und Zubehörteile kontinuierlich verbessern können. Wir wünschen Ihnen viel Freude mit Ihrem Moskitonetz und bedanken uns herzlich für Ihr Vertrauen in Nusarah. Mit freundlichen Grüßen, Patricia English translation: Dear Sabine, Thank you very much for your lovely review. We are delighted to hear that you are happy with the fast delivery, the quality, and the easy installation of your mosquito net. We also appreciate your comment regarding the included screws. This should of course not be the case, and we will review this feedback internally as we continuously work to improve both our products and accessories. We hope you enjoy your mosquito net for many years to come, and thank you again for your trust in Nusarah. Warm regards, Patricia

Chère Sophie, Merci beaucoup pour votre superbe avis. Nous sommes ravis d'apprendre que vous appréciez la qualité de votre moustiquaire et que vous la trouvez magnifique. Nous accordons beaucoup d'importance à la qualité des matériaux et aux finitions, il est donc particulièrement agréable de lire que cela se reflète dans votre expérience. Merci encore pour votre confiance et pour avoir pris le temps de partager votre avis. Bien cordialement, Patricia English translation: Dear Sophie, Thank you very much for your wonderful review. We are delighted to hear that you are pleased with the quality of your mosquito net and that you find it beautiful. We place great importance on the quality of our materials and craftsmanship, so it is especially rewarding to know that this is reflected in your experience. Thank you again for your trust and for taking the time to share your feedback. Warm regards, Patricia

Chère Nathalie, Merci beaucoup pour votre gentil avis. Nous sommes ravis d'apprendre que votre colis est bien arrivé et que la présentation ainsi que les finitions de la moustiquaire vous plaisent. Nous espérons que l'installation se passera facilement et que le résultat final sera à la hauteur de vos attentes. N'hésitez pas à nous contacter si vous avez la moindre question lors de la mise en place. Merci encore pour votre confiance et profitez-en bien. Bien cordialement, Patricia English translation: Dear Nathalie, Thank you very much for your kind review. We are delighted to hear that your package arrived safely and that you are pleased with both the presentation and the quality of the finishing. We hope the installation goes smoothly and that the final result will be exactly as beautiful as you expect. If you have any questions during installation, please feel free to contact us. Thank you again for your trust, and we hope you enjoy your mosquito net for many years to come. Warm regards, Patricia

Beste Di, Hartelijk dank voor je mooie review. Wat fijn om te horen dat je blij bent met de klamboe én onze communicatie als snel, vriendelijk en prettig hebt ervaren. We doen ons best om niet alleen mooie producten te leveren, maar ook een persoonlijke en zorgvuldige service te bieden. Het is geweldig om te lezen dat dit gewaardeerd wordt. Veel plezier gewenst met je klamboe en bedankt voor het vertrouwen in Nusarah. Warme groet, Patricia English translation: Dear Di, Thank you very much for your lovely review. We are delighted to hear that you are happy with your mosquito net and that you experienced our communication as fast, friendly, and helpful. We always strive to provide not only beautiful products but also personal and attentive customer service. It means a lot to us to know that this has been appreciated. We wish you many enjoyable moments with your mosquito net and thank you for your trust in Nusarah. Warm regards, Patricia

Chère Cécile, Merci beaucoup pour votre magnifique avis. Nous sommes ravis d'apprendre que la moustiquaire s'adapte parfaitement à votre lit à baldaquin et que ses dimensions répondent exactement à vos attentes. C'est également un plaisir de savoir que vous appréciez la qualité de fabrication, les finitions soignées et la protection efficace contre les moustiques et autres petits insectes. C'est précisément ce que nous souhaitons offrir à nos clients. Nous vous remercions sincèrement pour votre confiance et pour avoir pris le temps de partager votre expérience. Cordialement, Patricia English translation: Dear Cécile, Thank you very much for your wonderful review. We are delighted to hear that the mosquito net fits your canopy bed perfectly and that its dimensions match your needs so well. It is also a pleasure to know that you appreciate the craftsmanship, the high-quality finishing, and the effective protection against mosquitoes and other small insects. This is exactly the experience we strive to provide for our customers. Thank you again for your trust and for taking the time to share your experience. Warm regards, Patricia