Company

Website: www.vidaxl.co.uk
Adress: Mary Kingsleystraat 1
Zipcode: 5928 SK
Location: Venlo
State:
Country: The Netherlands
Phone/Email: 033 06060741 / service@vidaxl.co.uk

vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”.

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vidaXL.co.uk
Total score
9.1
out of 10
Most recent review
7 days ago
Legenda
> 90 days
30 - 90 days
< 30 days
341 reviews (12 months)
2112 reviews (total)
31379 views
96% recommends this company
Filter reviews on the amount of stars for reviews within the last 12 months
81% (277)
14% (47)
1% (4)
0% (1)
4% (12)

Reviews

9
Positive
 
Suggestions
 
Joan
Aberdeen

Published on: 11/12/2018
Recommendation: Yes


10
Positive
Had a good experience in all aspects of my purchase. Great team work.
Suggestions
The product has a very strong smell, if it was possible to tone this down, it would be appreciated.
Neil

Published on: 10/12/2018
Recommendation: Yes


1
Positive
I am unable to contact regarding an order that appears to have gone astray.
Suggestions
 
Comment
Dear Linda,





We are very sorry to read that you have encountered such inconveniences with your order and wish to resolve this matter. Unfortunately we were unable to reach you today. Would it be possible to send an email feedback@vidaxl.co.uk and refer to your review on Kiyoh.





Thanks in advance and looking forward to resolve this matter.





Kind regards,





Team vidaXL
Timothy Duffy
Dublin 15

Published on: 04/12/2018
Recommendation: No


8
Positive
Yes
Suggestions
 
Comment
Dear Linda,

We are very sorry to read that you have encountered such inconveniences with your order and wish to resolve this matter. Unfortunately we were unable to reach you today. Would it be possible to send an email feedback@vidaxl.co.uk and refer to your review on Kiyoh.

Thanks in advance and looking forward to resolve this matter.

Kind regards,

Team vidaXL
Linda
Scotland

Published on: 01/12/2018
Recommendation: Yes


1
Pluspunten
Nothing positive to say!!
Verbeterpunten
I ordered a Black Rattan Wheelie Bin cover in Sept 18. It arrived in a brown cardboard box which looked as if it had been opened and revealed with large pieces of sellotape. The cost was £120.99. On opening the box with the help of a neighbour I discovered there were no screws, bolts or instructions to put it together. I informed the company and two months and five emails later I am still trying to get the missing parts from them. Their reply emails have been sent by different members of staff. I have been given excuses about stock difficulties and they even offered me £30 to go and buy the items myself. I have appealed to their better nature by informing them that I am a 78 year old female pensioner whose knowledge of screws and bolts is minimal. Don't know how this can be resolved as I have also informed them that I cannot return the goods as I have disposed if the packaging. Don't have anything to do with this company ever!! I know they have had their first and last order from me.

Scotland
17/11/2018

Aanbeveling: no


7
Positive
 
Suggestions
 
Jim
Co.Clare

Published on: 27/11/2018
Recommendation: Yes


10
Positive
Good service
Suggestions
None
Customer

Published on: 20/11/2018
Recommendation: Yes


10
Positive
Easy online ordering and payment. Had the product we needed (difficult to find at other suppliers). Very speedy delivery.
Suggestions
None so far.
Customer

Published on: 19/11/2018
Recommendation: Yes


9
Positive
Fastest delivery ever!! I ordered my vinyl self-adhesive flooring on a Wednesday and had it delivered to my house by Friday before I started reconstructing. Absolutely amazing service and the product is of high quality and simply excellent. Very good quality at a reasonable price! Love it!
Suggestions
 
Veronica
Kilkenny

Published on: 11/11/2018
Recommendation: Yes


5
Positive
 
Suggestions
I bought a stroller which is not properly welded. After a week and a number of emails, it's impossible to contact the customer support services over chat, email, the web page form or phone.

Update: Not sure if it was due the review I wrote or if those are their response times but finally, I got a reply over email and they're about to send a replacement to the faulty piece. Changing the review to "acceptable experience but with some friction."

Improve your communication and response times to avoid customer frustration !!!!!
Comment
Dear Sergio,

We are very sorry to read this. Would it be possible to send us your order number and telephone number?

Thank you in advance and hope to hear from you soon.

Kind regards,

Webcare Team
Sergio
Dublin irelan

Published on: 26/10/2018
Recommendation: No


1
Pluspunten
 
Verbeterpunten
I bought a stroller which is not properly welded. After a week and a number of emails, it's impossible to contact the customer support services over chat, email, the web page form or phone.
Never risk your money with this company!!

Dublin irelan
12/10/2018

Aanbeveling: no


10
Positive
Great quality goods and friendly, helpful delivery service
Suggestions
 
Bobbie
Lisburn

Published on: 26/10/2018
Recommendation: Yes


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