Company

Website: www.vidaxl.co.uk
Adress: Mary Kingsleystraat 1
Zipcode: 5928 SK
Location: Venlo
State:
Country: The Netherlands
Phone/Email: 033 06060741 / service@vidaxl.co.uk

vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”.

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vidaXL.co.uk
Total score
9
out of 10
Most recent review
today
Legenda
> 90 days
30 - 90 days
< 30 days
290 reviews (12 months)
2130 reviews (total)
33297 views
94% recommends this company
Filter reviews on the amount of stars for reviews within the last 12 months
81% (234)
12% (36)
3% (8)
0% (1)
5% (15)

Reviews

2
Positive
Not received item paid for have tried email call live chat that all ways saying not working at this time and no one has even acknowledged my complaint or try to rectify this
Suggestions
Ref for item 8718475950899
Comment
Dear Louise,
Thank you for your comment.
We are really sorry for the inconvenience with your order.
We will contact you as soon as possible to assist you.
Kind regards,
vidaXL
Louise
Co11qe

Published on: 21/02/2019
Recommendation: No


5
Positive
After initial frustrations at poor service a gesture of goodwill was well received during what I now know to a difficult time with the company
Suggestions
Glad to hear a review of procedures is in hand
RICHARD
33 flamstead end road cheshunt, en80ja

Published on: 19/02/2019
Recommendation: Yes


1
Pluspunten
no replys to e mails , not telephone help line

Take your money and run
Verbeterpunten
give me a refund for the purchase i made

33 flamstead end road cheshunt, en80ja
05/02/2019

Aanbeveling: no


9
Positive
Excellent service and excellent value. Great value. Would highly recommend.
Suggestions
Maybe give exact of delivery.
Noel
33 O'Brien Road, Walkinstown, Dublin 12.

Published on: 16/02/2019
Recommendation: Yes


1
Positive
 
Suggestions
I placed an order but I haven't received any confirmation email. I might have typed my email address wrong, so now I don't have access to my orders. I tried to contact the customer service but the numbers I found are not real. I sent several emails but no answers so far. I would appreciate if someone could contact me soon.
Comment
Hi Valentina,

Thank you very much for bringing this to our attention, I am sorry that you are experiencing issues.

Unfortunately I haven't received any information regarding your order so that I can contact you. Would you be so kind an send an email to feedback@vidaxl.co.uk refering to this review so I can take a look and help you out asap?

Thanks in advance, I am looking forward to it.

Best regards,

Christina
Webcare Team vidaXL
Valentina
UK

Published on: 15/02/2019
Recommendation: No


10
Positive
Placed my order and turned up quickly. Couldn’t be happier
Suggestions
 
Chris
UK

Published on: 14/02/2019
Recommendation: Yes


10
Positive
Thanks to customer service.
Suggestions
 
maurice
co. cork.

Published on: 08/02/2019
Recommendation: Yes


1
Pluspunten
terrible customer service
Verbeterpunten
Contact phone number

co. cork.
24/01/2019

Aanbeveling: no


7
Positive
After a slight error which was rectified to my complete satisfaction I would find this company to be very good to deal with. I would have no problem whatsoever in dealing with this company in the future.
Suggestions
 
Terence
Co Donegal Ireland

Published on: 05/02/2019
Recommendation: Yes


1
Pluspunten
I ordered and paid for 2 items last November but only received one item. Since then I have tried to contact this company, with no success either by phone (being told that the call was being disconnected) or by email no contact. At this stage unless I get a reply this week I will certainly review this company by a different method.
Verbeterpunten
 

Co Donegal Ireland
22/01/2019

Aanbeveling: no


6
Positive
Although we had a few teething problems with the delivery and product initially delivered. This was rectified by a very helpful member of staff called Cristina from the web care department. We now have the product we paid for and are very happy with it.
Suggestions
 
Matt
Twickenham

Published on: 26/01/2019
Recommendation: Yes


1
Pluspunten
 
Verbeterpunten
We Ordered a stair case shelving unit from the company of which we paid a competitive price. A box finally arrived late after they apologised regarding lateness and non arrival. The box is in tatters, tears, snags and tape over tape to cover up holes. Upon opening it it was clear to see only half of the unit had arrived. No instructions nor fittings within. The 5 bits of wood included which didn’t make up the full unit which we paid nearly £100 for were chipped on the corners and one had a crack straight down the middle. Since then we have complained to the company and sent photographs at their request with no reply. I now have a large box containing bits of broken wood sat in the lounge whilst I wait for a reply and no storage unit that I paid good money for back in 2018!!

Twickenham
12/01/2019

Aanbeveling: no


8
Positive
Customer service has been very helpful in solving my issue and sending the order out ASAP.
Very friendly and polite
Suggestions
Improvements on the website would be nice but customer service already told me they are working on it.
Pamela
Ireland

Published on: 22/01/2019
Recommendation: Yes


1
Pluspunten
 
Verbeterpunten
I placed an order last week, paypal account was charged, no confirmation of the order. The order should have been shipped by no information is available. Impossible to check order status on the website as the "my orders" page never loads, chat never available, no reply to my email inquiry.

Ireland
08/01/2019

Aanbeveling: yes


9
Positive
 
Suggestions
 
Kathleen
Ireland

Published on: 19/01/2019
Recommendation: Yes


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