Company

Website: www.vidaxl.com.au
Adress: Mary Kingsleystraat 1
Zipcode: 5928 SK
Location: Venlo
State:
Country: The Netherlands
Phone/Email: 02 61452083

VidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.

KiyOh principles:

  • All customers are allowed to review
  • Reviews must meet the review guidelines 
  • Checks to prevent fake reviews as much as possible: Read more.
  • Report abuse or other matters here.
  • Reviews with a score below 6 are visible 14 days after they have been submitted

vidaXL.com.au
Total score
8.1
out of 10
Most recent review
today
Legenda
> 90 days
30 - 90 days
< 30 days
72 reviews (12 months)
482 reviews (total)
12620 views
88% recommends this company
Filter reviews on the amount of stars for reviews within the last 12 months
63% (45)
22% (16)
7% (5)
1% (1)
8% (6)

Reviews

10
Positive
Great website, easy to navigate and great product description. Excellent value for money, products arrived very quickly and in excellent condition.
Suggestions
Product assembly description could be more user friendly.
Wendy
Sydney Australia

Published on: 18/12/2018
Recommendation: Yes


10
Positive
Accessible website, easy ordering, quality product, prompt delivery, absolutely no complaints, will use again.
Suggestions
 
Sharon
Tasmania

Published on: 18/12/2018
Recommendation: Yes


10
Positive
 
Suggestions
 
Jan
8 Clubhouse Way Rowville

Published on: 11/12/2018
Recommendation: Yes


10
Positive
Excellent value furniture and super fast delivery.
Also excellent costumer service and just as fast delivery of part that was damaged in transport.
Is now my preferred seller.
Suggestions
 
Ted Larsen

Published on: 05/12/2018
Recommendation: Yes


9
Positive
Ordering process was uncomplicated and quick.
Items ordered were delivered promptly and as advised.
Suggestions
Availability of more Australian made products would be an advantage.
Steve

Published on: 05/12/2018
Recommendation: Yes


3
Positive
 
Suggestions
The website said part of my order would be delivered on Friday 16/11/18 - nothing arrived. The website then said that the remaining part would be delivered today 19/11/18. On ringing I was told that it would be delivered tomorrow. As I work full time I would expect the website information to be accurate. I stayed at home to take delivery and now the day things are to arrive I cant be home. This is a bit painful !!!
Comment
Dear Cameron,

Thank you very much for sharing your experience.

After contacting you we hope that we can resolve this matter together as soon as possible.

Thank you for your support.

Best regards,

Webcare Team vidaXL
Cameron
Urliup

Published on: 03/12/2018
Recommendation: No


7
Positive
Was great to actually speak with someone who understood my frustration and that person make things work and the right package delivered
Suggestions
 
Comment
Hi Stu,



Thank you for sharing your experience.


We hope we were able to provide you with a satisfying solution, let us know if we can do anything else for you :-)



Best regards,



Webcare Team vidaXL
Stu
Sa

Published on: 01/12/2018
Recommendation: Yes


1
Pluspunten
What a load of rubbish. Ordered a dog kennel, 3 boxes turn up, 2 doors sent but no poles to put the kennel up. I’ve been bouncing e mailas as can’t get no one on phone telling the box B is missing and still no satisfaction. If your employees can’t read and all you do is send me the tracking info. ITS NOT A TRACKING ISSUE, ITS YOUR COMPANY SENDING OUT THE WRONG ORDER. even enclosed my phone number but no calls only 5 or 6 e mails
Verbeterpunten
ANSWER YOUR PHONE, CALL PEOPLE AND DONT JUST BOUNCE E MAILS EXPLAINING THE SAME THING AND TRY TO UNDERSTAND THE CUSTOMER IS ALWAYS RIGHT

Sa
16/11/2018

Aanbeveling: no


10
Positive
excellent business to deal with online.
Suggestions
 
Gabrielle
coburg

Published on: 01/12/2018
Recommendation: Yes


7
Positive
 
Suggestions
 
Al
69 Rookwood Rd Ranelagh Tas7109

Published on: 29/11/2018
Recommendation: Yes


5
Positive
I order a wine rack. The top part was broken. Part A. Not glued properly. Suppose to be 16 sçrews. I had Only 12. On one of the side support 2 holes was missing so was impossible to put the whole things together. $127 with delivery into the rubbish.
Never again. 0 out of 10.
Suggestions
Improvement? Suggestions? Stop selling rubbish...
I have to say that after bad experience I had the service after sale was good. They send me new parts but once again had issues. So now they going to refund partially and I think that's fair. Will recommend for the care they showed after I complained about the problems I had in the first place. Thanks.
Comment
Dear Richard,

Thank you very much for sharing this.

We hope that we can solve the ongoing issues together very soon.

We will stay in touch with you until everything is resolved.

Thank you for your support.

Best regards,

Webcare Team vidaXL
Richard.

Published on: 27/11/2018
Recommendation: Yes


1
Pluspunten
I order a wine rack. The top part was broken. Part A. Not glued properly. Suppose to be 16 sçrews. I had Only 12. On one of the side support 2 holes was missing so was impossible to put the whole things together. $127 with delivery into the rubbish.
Never again. 0 out of 10.
Verbeterpunten
Improvement? Suggestions? Stop selling rubbish...

13/11/2018

Aanbeveling: no


Loading...
More reviews...