Company

Website: www.vidaxl.dk
Adress: Mary Kingsleystraat 1
Zipcode: 5928 SK
Location: Venlo
State:
Country: The Netherlands
Phone/Email: 0045 89870342

VidaXL er en international online forhandler, hvor du kan finde alt, hvad du behøver til dit hjem, have, garage og gør- det-selv projekter. Vores koncept er baseret på at tilbyde en bred vifte af produkter, der gør det muligt for ”folk at købe god kvalitet til billige penge”.

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vidaXL.dk
Total score
6.3
out of 10
Most recent review
today
Legenda
> 90 days
30 - 90 days
< 30 days
101 reviews (12 months)
1787 reviews (total)
53846 views
69% recommends this company
Filter reviews on the amount of stars for reviews within the last 12 months
49% (49)
9% (9)
8% (8)
3% (3)
32% (32)

Reviews

7
Positive
Fik hvad jeg bestilte, god behandling. Svær at nå på telefonen, hvis man vil ændre
Suggestions
Ændre jeres telefon kommunikation
Customer

Published on: 23/10/2019
Recommendation: Yes


10
Positive
Kan klart anbefales og har allerede handlet der igen ;-)
Suggestions
 
Customer

Published on: 18/10/2019
Recommendation: Yes


9
Positive
 
Suggestions
 
Customer

Published on: 09/10/2019
Recommendation: Yes


10
Positive
 
Suggestions
 
Lone
Skælskør

Published on: 30/09/2019
Recommendation: Yes


9
Positive
 
Suggestions
 
Customer

Published on: 19/09/2019
Recommendation: Yes


2
Positive
Horrible and actual criminal service. And they don't even care! I ordered a package 2 months ago (Still not arrived) and they claimed the shipping company lost it and they are out of stock. According to Danish law, which I study, I am ENTITLED to get the products. If they are out of stock, they need buy it elsewhere, to keep their part off the deal. If they lose money because of this, they can claim those at the shipping company, since they lost the package - and they will have their money from their insurance themselves. This is how it SHOULD WORK! THIS IS THE LAW! I even send them all the §§, stating what they do is illegal. They still don't care! Have some respect for the people and the law of the countries your operate! Shame on you
Suggestions
Horrible and actual criminal service. And they don't even care! I ordered a package 2 months ago (Still not arrived) and they claimed the shipping company lost it and they are out of stock. According to Danish law, which I study, I am ENTITLED to get the products. If they are out of stock, they need buy it elsewhere, to keep their part off the deal. If they lose money because of this, they can claim those at the shipping company, since they lost the package - and they will have their money from their insurance themselves. This is how it SHOULD WORK! THIS IS THE LAW! I even send them all the §§, stating what they do is illegal. They still don't care! Have some respect for the people and the law of the countries your operate! Shame on you
Comment
Hi Christoffer,

We are very sorry that your order was lost and that we were not able to send you a new one due to this product being out of stock.

As vidaXL is our own brand and we are the only ones producing these products, there was no way for us to buy this elsewhere to deliver to you.

Therefore, we offered you a full refund, so you could buy a similar product and not lose any money on it. If you need further help you are welcome to contact us.

Kind regards,
Team vidaXL




Christoffer
Horsens

Published on: 08/09/2019
Recommendation: No


10
Positive
Fast delivery and good prices. Can't complain about that
Suggestions
 
Mattias
Copenhagen

Published on: 20/08/2019
Recommendation: Yes


4
Positive
Cheap
Suggestions
SLOW support and delivery.
Comment
Hej Jesper,

Vi beklager hvis der har været forsinkelser eller lignende - du er meget velkommen til at ringe til os eller chatte direkte på hjemmesiden hvis du har brug for hjælp, så får du direkte kontakt med kundeservice.

Mvh,
Team vidaXL
Jesper
Denmark

Published on: 19/08/2019
Recommendation: No


1
Positive
billig
Suggestions
når man har skrevet til jer 3 gange ang returnering af varer og i ikke gider at svare bliver man sq sur..

I kan ikke anbefales til nogen sur smiley
Comment
Hej Preben,

Vi er kede af, at du ikke har fået svar, det er bestemt ikke meningen.

Hvis du fortsat har brug for hjælp, er du velkommen til at ringe til kundeservice på 89 87 03 42 alle hverdage.

Mvh,
Team vidaXL
Preben Larsen
ejby, danmart

Published on: 18/08/2019
Recommendation: No


1
Positive
 
Suggestions
Jeg kan ingen stjerne give til mit køb hos VidaXL, aldrig har jeg oplevet så dårlig en kundeservice, som de giver. De har leveret en stol, med forkerte ben og der mangler speciel skruer, så her 3 uger efter at stolen er leveret, står den stadig usamlet.
De vil ikke sende mig en ny stol, andet end så skal jeg sende dem gamle retur (nu er det ikke mig der har sendt noget forkert), så jeg skal stå med problemet og få samlet alle delene og sendt retur til dem!
Jeg har bedt dem sende det der mangler, for at stolen kan blive samlet, det har jeg nu ventet på i 3 uger, de oplyser der går 5-7 hverdage før jeg får delene, den ventetid har de overskredet, men jeg har stadig INGEN kompensationen fået eller fået samlet stolene.
Jeg har mailet og ringet til dem flere gange, men intet er sket.
Men beløbet for varerne har de SELVFØLGELIG trukket for min konto, selvom de stadig mangler at leverer en korrekt varer til mig - dybt utilfredsstillende!
Jeg kan på ingen måde anbefale dette firma!
Louise

Published on: 15/08/2019
Recommendation: No


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