Shopping costs increased by 50% to 8,95 for a Tiny parcel. Company ignored my comment!!
Execellent services Fast !
Commande reçue 3 jours après en France
Schnelle Lieferung und professionelle Abwicklung. Perfekt! Grüße aus Germany
Reliable
Sehr guter und reaktionsschneller Aftersales-Service
Vielen Dank, Reinhard! Schön, dass wir Ihnen schnell weiterhelfen konnten. Und sollte in Ihrem Verein wieder Segelmaterial auf der Wunschliste stehen, sind wir gerne wieder für Sie da.
Freundliche und engagierte Beratung im SAILCENTER Muiderzand, schnelle Lieferung bei online Bestellung. Wir sind glücklich, einen so tollen Fachhandel direkt an unserem Strandkatamaran-Liegeplatz zu haben.
Danke, Eckhard, für diese tolle Bewertung. Einen Fachhandel direkt am Strandkatamaran-Liegeplatz zu haben, klingt nach einer ziemlich perfekten Kombination. Schön, dass Sie unsere Beratung in Muiderzand und die schnelle Lieferung so positiv erlebt haben. Wir freuen uns, Sie bald wieder bei uns zu sehen.
Ich brauchte für unsere Laser Bahia ein Ersatzteil. Dieses wurde mir super schnell besorgt. Vielen lieben Dank dafür
Vielen Dank, Silke! Schön, dass wir das passende Teil für eure Laser Bahia schnell finden konnten. Viel Spaß auf dem Wasser!
very good communication and shipping
Thanks a lot, Veronika! Great communication and smooth shipping are exactly what we aim for, so it’s lovely to read that this was your experience with us.
Very good
Thanks PJ! Short review, big smile on our side. Hope to see you back at Sailcenter soon!
Good communication, website transparency and fast delivery
Thank you for your lovely review, Ivan! We still think your order was a brilliant one: pink trolley wheels, pink buoyancy bags and a destination in Slovakia. Pretty hard to beat. We’re glad the communication and delivery were just as good as the colour choice. See you next time!
Purchased 4 items. 3 were sent correctly, one was sent in error. Of the 4 original items I returned the one sailcenter sent in error plus another item that was too big in size. The former was refunded immediately and the latter was properly reimbursed after the delay stated in their T&C.
Hi Roberto, Thank you for your review. I actually tried to call you today to personally apologise and explain the situation. The refund for the gloves we sent incorrectly was processed immediately, as this was our mistake. While we work with a double-check system to prevent errors, unfortunately mistakes can still happen from time to time. This order was processed during a period in which we were training a new team member, although of course that does not excuse the error. The trousers, however, were returned and received by us at a later date and were therefore handled separately as a standard return. This refund was processed within our published return processing time of 7–14 days. We understand that waiting for a refund can be frustrating and apologise for the inconvenience. As a small team, we do our best to process returns as quickly as possible while maintaining the level of service our customers expect from us. We appreciate your feedback and thank you for your order. Best regards, Jelien
Ursprüngliche Bewertung
Purchased 4 items. 3 were sent correctly, one was sent in error. Of the 4 original items I returned the one sailcenter sent in error plus another item that was too big in size. The former was refunded immediately but the latter hasn't been reimbursed 8 days after the return was received by sailcenter
Hi Roberto, Thank you for your review. I actually tried to call you today to personally apologise and explain the situation. The refund for the gloves we sent incorrectly was processed immediately, as this was our mistake. While we work with a double-check system to prevent errors, unfortunately mistakes can still happen from time to time. This order was processed during a period in which we were training a new team member, although of course that does not excuse the error. The trousers, however, were returned and received by us at a later date and were therefore handled separately as a standard return. This refund was processed within our published return processing time of 7–14 days. We understand that waiting for a refund can be frustrating and apologise for the inconvenience. As a small team, we do our best to process returns as quickly as possible while maintaining the level of service our customers expect from us. We appreciate your feedback and thank you for your order. Best regards, Jelien
RZvGouda heeft haar 8 RS Feva gerefit en geupgrade met een aantal race-packs, Sailcenter heeft hiervoor het grootste deel van de hardware vlot geleverd.
Bedankt! Mooi om te horen dat we konden bijdragen aan het refitproject van jullie RS Feva-vloot. Veel plezier op het water met de vernieuwde boten!
Parfait
Merci Sophie ! Simple et parfait — nous adorons ça 😊
Direct answers, no delays, high professionalism
Woohoo thank you Evan!
Good quality fast delivery, all perfect
Appreciate it, Javier! Hope the new RS Feva cover keeps your boat looking great for years to come!
Very good shop and e-shop. Very quick delivery, almost on same day.
Thanks Raivo! "Almost same day" is about the best compliment a webshop can get :)
It's very easy to place an order and the delivery is fast.
Thanks! Always nice to hear sailors in Latvia are finding us too!
Quick order processing and helpful staff when you contact them.
Cheers Kajsa-Lotta! Helpful staff and quick processing make a great combo :)
Enige vertraging met de aflevering maar daar konden ze niks aan doen
Fijn Marco! Ik zie inderdaad dat de bestelling op 29 april is verstuurd en op 1 mei is geleverd. Meestal is het binnen Nederland via PostNL: vandaag verstuurd, morgen in huis 😊 Maar, rond feestdagen zoals Koningsdag loopt er helaas soms wat vertraging op bij de bezorgdiensten. Fijn in ieder geval dat je ook zag dat het niet aan ons lag 😉 Dank voor je bestelling en hopelijk tot de volgende keer!
Eerste bestelling, maar zeker niet de laatste
Super om te horen Stefan! Tot de volgende keer!
Very fast delivery. Took advantage of a business trip for a meeting in the Netherlands. Delivery very fast to the hotel. Perfect material.
Appreciate the kind words, Cheryl — reviews like this mean a lot to our team!!
Excellent service
Thanks so much! We’ll keep doing our best ⛵
Sehr freundliche Kommunikation und unkomplizierte Abwicklung
Danke Sebastian! Freundlich und unkompliziert — genau so soll es sein 😊
Prompt and courteous service
Cheers Iacopo! Hope the new sail brings you plenty of great sessions on the water.
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