Dear Meike, Thanks for your feedback. Unfortunately, we don't cover the return cost. You can find the return policy on our service page. However, you do not pay extra for return shippment than domestic shipping. The cost for shipment in the Netherlands is 7 euros. Therefore you will get a reimbursement amount of 6 euros (13 euros minus 7 euros). We will deposit the difference back to your payment account. Feel free to email us if you have any further questions! Greetings, The Pet Empire Service Team
Hi Leila, We have been in contact with you, the parcel is ready for pick up at a post office near your address. When you have any further questions feel free to reach out to us! Gr, Serciveteam The Pet Empire
Original review
Hi Leila, We have been in contact with you, the parcel is ready for pick up at a post office near your address. When you have any further questions feel free to reach out to us! Gr, Serciveteam The Pet Empire
Hello Jayne, This is Marcus, I am the owner of The Pet Empire. First of all we feel sorry for your experience to be a negative one and we will make sure to solve your complaint. However I don't think your review is fair toward our serviceteam. I noted that we shipped you 2x the product and answered your questions accordingly. Also I have seen that my colleagues have had lots of contact moments with our warehouse and the postal services to do all things possible from our side to help you receive your product. Calling us ''rubbish'', writing ''avoid'' and ''all they do is blame Brexit'' does not represent the actions we have taken to help you. Brexit has had a very troubling effect on all shipments in and out of the UK and on top of all other ''Corona challenges'' we are coping with last year it was quite a hassle for our service team. In order to resolve your complaint we have now for the third time shipped the product to your address in the UK. So there are now 3 parcels on their way to your address. You will receive the tracking link per email like the previous parcels. We have noted that all parcels shipped to the UK in the last +/- 10 days have had normal transit times and the Brexit troubles seem to be resolved for the most part. I hope to have informed you properly and if not, always welcome to send us an email! Gr, Marcus
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Do you love design, beautiful products and do you consider yourself a devoted pet lover? You’ve come to the right place! We offer a carefully selected range of unique pet décor accessories from the most unique and exquisite designer brands from all over the world. All of our partner designers manufacture their products with quality, craftsmanship and love. Our collections are meant to inspire and create a beautiful home for you and your pets. Enjoy shopping online and have fun building your own pet empire! Team The Pet Empire
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