Filters

1

Abzuraten!

Für deutsche Kunden nicht zu empfehlen aufgrund der Rücksendebedingungen! Artikel für 169€ bestellt, Rücksendung kostet dann 18€. Fun Fact: Der Artikel wurde aus Deutschland geliefert, muss aber nach Rotterdam zurück geschickt werden.

  • Würden Sie uns weiterempfehlen? Nein

Response from the business owner

Dear Ina, It is a pity to read that you are not satisfied with the product and our service. Our designers and suppliers come from different European countries and we deliver everywhere in the EU, UK and beyond our continent on request. Due to our international nature, we do not offer free return services. You can find this on our service page about shipments and returns. MiaCara is indeed a German brand, and for us it would be easier if you could return the product directly to them, but MiaCara does not accept returns from its resellers. We hope that we answered all your questions, but feel free to reach out at any time! Gr, Serviceteam The Pet Empire

10

Goede communicatie en een voorspoedige levering!

Goede afhandeling van gemaakte afspraken. Goede klantenservice waar wordt meegedacht in oplossingen.

  • Aanbevelen? Ja
10

nice selection, good quality

I liked the small selection of good quality materials, instead of hundreds of everything.

  • Would you recommend us? Yes
10

Erg klantvriendelijk denken mee en reageren snel

- snelle reactie op vragen - erg vriendelijk - niet gericht op directe verkoop maar juist handige tips en adviezen! - denken mee met de klant Aandachtspunt: - snellere levering producten - geen verzendkosten rekenen (100 euro is best veel) zou dit verlagen gratis verzenden

  • Aanbevelen? Ja
10

Amazing customer service

I wanted to purchase a dog bed style and size that appeared to be available through their website but it transpires, had since been withdrawn. They contacted the supplier to query the issue and were miraculously able to source the item for me from previous stock. So much thought and support went into achieving this, and no questions were too much for them to reply. Timely, thoughtful and good old fashioned customer service at it’s best. Many, many thanks.

  • Would you recommend us? Yes
8

Correcte en snelle levering

Correcte en snelle levering. Originele producten, niet enkel het standaardaanbod

  • Aanbevelen? Ja
10

Goede service

Ik werd voor levering geïnformeerd dat de verpakking er niet heel netjes uit zou zien. Dat vond ik heel attent.

  • Aanbevelen? Ja
9

Everything went well

I ordered a cat toy from Miacara. The order was shipped the next day and arrived from Germany to the Netherlands in 6 days (not super fast but still ok). The product is of high quality as expected! Will order again.

  • Aanbevelen? Ja
7

Nice product in time delivery

Great products. Should use different delivery company. Our package was thrown in the garden in stead left by neighbors while we where not home. Lucky nothing was broken...

  • Aanbevelen? Ja

Response from the business owner

Hi Jana, Thank you for your review! Sorry to hear that the postal services were not being careful with your parcel. We contacted the postal services about this and they recommend you to file in a complaint. With your feedback the postal services have a chance to better their service. If you need any help from us feel free to reach out. Gr, Service team The Pet Empire

10

Perfect, my cat loves it and looks really stylish.

Perfect, my cat loves it and looks really stylish.

  • Would you recommend us? Yes
10

Ontvangen

Erg blij ermee, hij staat mooi.

  • Aanbevelen? Ja
10

Fantastic Experience

Thank you for excellent and personal service, also lot of thanks for beautiful products. Our little tiger is happy.

  • Would you recommend us? Yes
10

Professional and efficient, fantastic products to choose from

I was very impressed with the service I received even during these trying Covid times.

  • Would you recommend us? Yes
10

Top!

Heel blij met mijn aankoop en goed advies via de chat!

  • Aanbevelen? Ja
6

goed product.

Ik schrok hoe slecht het product verpakt was. Het was ook beschadigd. Kwaliteit goed.

  • Aanbevelen? Ja

Response from the business owner

Beste Henny, Dank voor uw beoordeling! Wat jammer om te lezen dat uw product beschadigd is en slecht verpakt. Wij kunnen nergens correspondentie terug vinden hierover. Jammer dat u ons niet meteen heeft ingelicht want dit zou nooit mogen gebeuren. Misschien zou u ons alsnog foto's van de verpakking en beschadiging willen mailen? U kunt dit doen naar: service@thepetempire.com Vriendelijke groet, The Pet Empire

10

Super snelle levering. Zeker aan te bevelen.

Super ! Snelle levering, je bestelling makkelijk te volgen, fijne zaak

  • Aanbevelen? Ja
10

Happy!

Happy with my experience! Quick shipment and quality product!

  • Would you recommend us? Yes
10

Persoonlijke en snelle service

Top!

  • Aanbevelen? Ja
10

Nur zu empfehlen!!!!!! Immer wieder

Außerordentlich guter Kundenservice! Ich habe bestellt und anschließend in einer Email einen recht kurzfristigen Lieferwunsch geäußert. Ich erhielt einen Anruf vom Kundenservice in dem ich informiert wurde, dass man alles versucht um diesem Wunsch gerecht zu werden! Ich habe bisher noch nie so einen Service erlebt!!! Nach Absprache haben wir einen Express Versand vereinbart um auf Nummer sicher zu gehen! Die Qualität der bestellten Tasche ist genau wie beschrieben und super schön. 1000 Dank nochmal an das gesamte Team. Ich empfehle Euch auf jeden Fall weiter und ich werde bestimmt immer wieder bei Euch bestellen!!! Hätte es mehr Sterne gegeben ihr hättet sie verdient!

  • Würden Sie uns weiterempfehlen? Ja
10

Perfect

I bought a dog bed and it arrived perfectly and really fast. I’m very happy with my experience.

  • Would you recommend us? Yes
10

Very quick and professional service.

My order has arrived in a couple of days, which is not usual when I'm ordering from abroad. The item was in perfect shape and works like a charm.

  • Would you recommend us? Yes
10

Tevreden

Vlotte levering en communicatie. Zoals het hoort.

  • Aanbevelen? Ja
10

Site très sérieux et service incroyable!

Tout est parfait, la qualité, livraison ultra rapide! À très bientôt!

  • Nous recommanderiez-vous? Oui
10

Schoon dinge en goede service

Zal zeker nog bij u kopen! Hond tevreden,ik tevreden🐶🐶🐶

  • Aanbevelen? Ja
10

Perfect!

Super service, snel geleverd !

  • Aanbevelen? Ja

About The Pet Empire

Do you love design, beautiful products and do you consider yourself a devoted pet lover? You’ve come to the right place! We offer a carefully selected range of unique pet décor accessories from the most unique and exquisite designer brands from all over the world. All of our partner designers manufacture their products with quality, craftsmanship and love. Our collections are meant to inspire and create a beautiful home for you and your pets. Enjoy shopping online and have fun building your own pet empire! Team The Pet Empire

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