Filters

10

Quick and easy

Easy to order and quick

  • Aanbevelen? Ja
10

Wunderschöne Hochwertige Produkte

Ich bin von meinen gekauften Produkten (Hoopo Dome Katzentoilette & LABBVENN Katuenspielzeug) und mit dem äußerst zuvorkommenden Kundenservice sehr zufrieden und werde sicher wieder bei the pet empire einkaufen.

  • Würden Sie uns weiterempfehlen? Ja
10

Great and personal service

Very reliable company and excellent communication!

  • Aanbevelen? Ja
10

Zeer vriendelijke en goede service!

The Pet Empire onderscheid zich van alle andere aanbieders van honden en katten spullen door zich te specialiseren in echt mooie en kwalitatief zeer hoogwaardige spullen. Prachtige spullen die niet misstaan in mooi ingerichte huizen. Kortom dé plek voor mooie spullen voor je hond of kat.

  • Aanbevelen? Ja
5

Werbung trügt

Auf der Homepage wird beworben, dass man ein 60 tägiges Rückgaberecht hat, daher habe ich zwei Halsbänder zur Auswahl bestellt. Ich habe jedoch den Fehler gemacht und mich nicht genauer informiert. Der Onlineshop sitzt in den Niederlanden und die Kosten für die Rücksendung trägt der Verbraucher. Somit fallen für einen Versicherten Rückversand über 13 Euro Lieferkosten an.

  • Würden Sie uns weiterempfehlen? Nein

Response from the business owner

Dear Meike, Thanks for your feedback. Unfortunately, we don't cover the return cost. You can find the return policy on our service page. However, you do not pay extra for return shippment than domestic shipping. The cost for shipment in the Netherlands is 7 euros. Therefore you will get a reimbursement amount of 6 euros (13 euros minus 7 euros). We will deposit the difference back to your payment account.  Feel free to email us if you have any further questions! Greetings, The Pet Empire Service Team

10

Very good quality

Thank you for good service!

  • Would you recommend us? Yes

Response from the business owner

Hi Leila, We have been in contact with you, the parcel is ready for pick up at a post office near your address. When you have any further questions feel free to reach out to us! Gr, Serciveteam The Pet Empire

9

The Pet Empire delivers the goods!

The Pet Empire sells high class pet products, and the Labbvenn Muss Cat Toy I bought, with a 25% discount, is no exception to that rule. Bootsie is happy, and that makes me happy. What's not to like.

  • Would you recommend us? Yes
8

Topmand van Labvenn

Hele mooie mand van labvenn!

  • Aanbevelen? Ja
8

snelle levering en mooi product

Snel geleverd en mooi product. Zoals omschreven en afgebeeld op de site! Mijn katten zijn erg blij met het kleedje.

  • Aanbevelen? Ja
10

prima

snelle levering, goede service

  • Aanbevelen? Ja
10

Mooie en goede producten en vlotte verzending.

Zeer aangename website

  • Aanbevelen? Ja
9

Snelle en goede service

Snelle en goede service

  • Aanbevelen? Ja
9

mooi design, goede kwaliteit, en goede verpakking.

Als de achterste gedeelte van MiaCara MiaCara Sito Kattenbak Navulling 53 x 34,5 x 10 cm is een beetje hoger 30 cm in plaats van 10 cm zal het best zijn.

  • Aanbevelen? Ja
10

All good super professional

Amazing products

  • Would you recommend us? Yes
8

Goed, zou er zeker weer terugkomen

Zending was niet leverbaar bleek na de bestelling. Hun namen contact op met mij of ik wilde wachten op de bestelling een paar weken later of dat ik de bestelling wilde annuleren. Ze hielden zich perfect aan de afspraak. Het werd volgens afspraak geleverd. Ik ben er helemaal blij mee.

  • Aanbevelen? Ja
10

top service, top produkte

top service, top produkte

  • Würden Sie uns weiterempfehlen? Ja
10

Excellent service!

The service provided is absolutely great!

  • Aanbevelen? Ja
1

Rubbish

Ordered item 5 January 2021 - still not arrived and all they do is blame Brexit! Have emailed several times but not at all helpful. Avoid.

  • Would you recommend us? No

Response from the business owner

Hello Jayne, This is Marcus, I am the owner of The Pet Empire. First of all we feel sorry for your experience to be a negative one and we will make sure to solve your complaint. However I don't think your review is fair toward our serviceteam. I noted that we shipped you 2x the product and answered your questions accordingly. Also I have seen that my colleagues have had lots of contact moments with our warehouse and the postal services to do all things possible from our side to help you receive your product. Calling us ''rubbish'', writing ''avoid'' and ''all they do is blame Brexit'' does not represent the actions we have taken to help you. Brexit has had a very troubling effect on all shipments in and out of the UK and on top of all other ''Corona challenges'' we are coping with last year it was quite a hassle for our service team. In order to resolve your complaint we have now for the third time shipped the product to your address in the UK. So there are now 3 parcels on their way to your address. You will receive the tracking link per email like the previous parcels. We have noted that all parcels shipped to the UK in the last +/- 10 days have had normal transit times and the Brexit troubles seem to be resolved for the most part. I hope to have informed you properly and if not, always welcome to send us an email! Gr, Marcus

10

Correcte en snelle levering

Prettige website, Snelle levering,

  • Aanbevelen? Ja
10

perfect!

Snelle correcte levering, poezenmand zoals beschreven op de website, perfect!

  • Aanbevelen? Ja
10

Top

Ik had verkeerd besteld en pet empires ook per ongeluk andere geleverd Geen probleem ze hebben gelijk diegene gestuurd die ik wilde en retourkosten ip zich genomen

  • Aanbevelen? Ja
10

Reliable

A good online shop

  • Would you recommend us? Yes
10

Very satisfied with product and service!!

Stuff help kindly with any question, perfect delivery and beautiful design! Highly recommended!!

  • Would you recommend us? Yes
10

Great experience!

Love the collection and the great service we enjoyed!

  • Aanbevelen? Ja
9

Mijn ervaringen zijn zeer goed en betrouwbaar

Ik heb mijn aankoop en retour ervaring als zeer goed en betrouwbaar ervaren en zal dus zeker terug komen voor een vervolg bestelling.

  • Aanbevelen? Ja

About The Pet Empire

Do you love design, beautiful products and do you consider yourself a devoted pet lover? You’ve come to the right place! We offer a carefully selected range of unique pet décor accessories from the most unique and exquisite designer brands from all over the world. All of our partner designers manufacture their products with quality, craftsmanship and love. Our collections are meant to inspire and create a beautiful home for you and your pets. Enjoy shopping online and have fun building your own pet empire! Team The Pet Empire

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