Antwort des Geschäftsinhabers
Dear reader of this review,
this customer emailed us with a very angry email that we have sold him a ''fake aliexpress'' water pump in a Gates box.
We asked him why and his answer was because the box and the bag inside the box says ''made in China''.
After we informed him that it's possible that a product from Gates can come from China, Poland, USA, Peru, Australia, Germany, and so on and that Gates do mention this on the box as well, he was not willing to understand this.
An Apple Iphone is also made in China, does it make a bad product suddenly? Same For a Samsung Phone? It even says ''made in china'' on the back of the phone.
We tried in many emails to explain what it means when a product comes from China and it's supplied by Gates to us (we all buy/sell Genuine gates products and we told the customer that we can proof we do and asked if he wanted to see a purchase order) but the customer was not willing/able to understand what we are trying to tell him.
He only repeated that we sold him a fake China product.
There is nothing wrong with the product and we can show him 25 Gates boxes in which products are included, made in China. But also made in Malaysia, Poland etc.
Maybe this customer thinks that if a brand comes from the USA, all the products are made in the USA.
Sending it back and supplying a new product (same box, same product inside, we checked in our warehouse) doesn't have any purpose probably.
When the customer is going to send it back, we will refund it. No problem.
We just don't want to be accused of selling fake products when we don't and even when Gates says in the box that the product is made in China. The box was never opened. It's just an original Gates box and product.
Very unfortunate we have to explain this via this review platform after sending dozens of emails to this customer.
Kind regards,
A4H-TECH
