Reactie van het bedrijf
Thank you for your message and sorry to read that you did not see the information on our website.
A clear message will appear during the payment process that, for customers outside the EU, import fees may have to be paid at customs:
Additional charges when shopping from outside the EU
SkiWebShop charges no VAT on orders dispatched to an address outside the European Union. However, you are required to pay local VAT, local customs duties and other import charges when the goods enter your country. These local charges differ from country to country and SkiWebShop has no influence upon them. You have to pay these additional charges to the local authorities before the goods can be handed over to you. You will receive a message from the customs or the courier about how and when to pay these charges at the moment of import. The payment of these charges is at the recipients’ responsibility and SkiWebShop cannot offer any assistance in this process.
This information is provided before you complete the payment process and is in red and bold. In addition, this information is also provided in the FAQ on the website. Of course, we strive to inform our customers as well as possible, so if you have any ideas on how we can display this information even more clearly, please let us know! Kind regards, Team SkiWebShop
