Reviews voor SkiWebShop.com

Dear Marcus, thank you for your feedback. We sincerely apologize for the difficulties you experienced with entering your billing and delivery addresses, as well as with contacting our customer service. To clarify, during the checkout process, under the delivery address section, there is an option to untick that says, "My billing and delivery addresses are the same." Once unticked, a new section appears, allowing you to fill in your billing address separately. We can confirm that your order was returned to us and refunded. Additionally, we would like to note that we responded to your first email sent on December 15, with a reply sent to you on December 16. We regret if our response did not meet your expectations or resolve the issue promptly. We will take your comments about our customer service section seriously and work on improving accessibility and support to prevent such issues in the future. Thank you for your patience. Kind regards, SkiWebShop Team

Dear Kate, thank you for sharing your feedback. We are very sorry for the frustration and inconvenience caused by the delay in delivering your order. You placed your order on 27 November, and it was shipped on the same day. Unfortunately, it seems there was a delay in the shipping company scanning the package into their system, which may have made it appear as though the parcel had not been handed over. This was likely due to the high volume of parcels during the pre-holiday season, which can sometimes lead to unexpected delays. We are pleased to see that your package was successfully delivered on 9 December, but we understand how disappointing this experience must have been for you. Please know that we are working closely with our shipping partners to improve processes and avoid such issues in the future. If there’s anything else we can do to make this right or assist you further, please don’t hesitate to let us know. Your satisfaction is very important to us. Thank you for your understanding. Kind regards, SkiWebShop Team

Bonjour Sandy, merci pour votre retour. Nous sommes désolés d’apprendre que vous avez vécu cette situation et que cela vous a causé des désagréments. Selon nos informations, vous nous avez contactés le 28 novembre concernant votre retour. Nous y avons répondu en confirmant que nous avions bien reçu votre retour et que le remboursement serait traité dans les plus brefs délais. Votre remboursement a été effectué avec succès le 5 décembre. Nous comprenons néanmoins que la situation a pu être frustrante pour vous et nous vous remercions pour votre patience. Si vous avez d’autres questions ou préoccupations, n’hésitez pas à nous contacter – nous serons ravis de vous aider. Team SkiWebShop