Reactie van het bedrijf
Dear Roberto, thank you very much for your review. We really appreciate your feedback. According to the information about delivery time, provided on our website, standard delivery time to Greece takes about 3 to 5 work days. Your order was placed and shipped on 7 December and delivered on 16 December, so with two-days delay (excl. weekend), probably due to a busy period for the shipping company. After your order was shipped, we sent you an e-mail with the tracking link of your package so you could follow it. It seems that the track&trace did not work properly and you could not see the status of the package which was on its way to you. Due to that fact that there was no issue with the shipment, it just took a bit longer for GLS to process the package, we could not start an investigation. We can imagine it might have been stressful for you. We will check if there are any technical problems with tracking links.
We would like to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an important part of that process.
We also assure you we are doing our best to help our customers to solve their problems or concerns. Enjoy your purchase! Kind regards, Team SkiWebShop