Ottimo negozio in-line ,prodotti di qualità
FATTO UN ACQUISTO DI PROVA SUL SITO PER VEDERE TEMPISTICA SOTTO NATALE,TUTTO PERFETTO. CONSIGLIO VIVAMENTE QUESTO SITO ANCHE PER I PREZZI CHE SI TROVANO
Had the experience of ordering on skiwebshop. After submitting the order they informed me that a certain item was out of stock. I asked to change the size of the item but they said that was not possible. Then I also asked to change the item completely (even offered to pay the difference in size). However, skiwebshop did not offer any compromise and sent the order even though I said that I do not want it because that item was the most important one. The customer support was fast but couldnt help at all. Terrible policies regarding orders (cant change anything, and can't cancel), I'm pretty sure that is non-compliant with EU laws. Additionally, the shipping time was indicated to be 2-5 business days, but it took over 14 business days to arrive.
Dear Aleksej, Thank you for your honest review. We are really sorry to see everything went not in your favor. Unfortuantely we had to inform you one of the items was out of stock. We refunded you the money of the item as soon as possible and gave you a discount code. Because we want customers to receive the packages as soon as possible, our warehouse processes all orders right away. It is therefore not possible to exchange, change, or cancel anything anymore. The package may already be complete and may even been picked up by the carriers already. Then you also say you've had bad luck with the shipping. Unfortunately your package was sent along with many other packages during the black friday/cyber week period. Your package was in Lithuania within 3 business days, but from there on it took way too long unfortunately before GLS actually delivered your package. We are very sorry for this inconvenience. Hopefully we can still be of any service in the future. Kind regards, Team SkiWebShop
Ho trovato la giacca che cercavo al prezzo più basso del web.
prezzi competitivi, sito molto comprensibile e facilità nell'effettuare un ordine.
puntuali,precisi. oggetto perfettamente corrispondente a quanto descritto.
10+ in tutto, facile da acquistare e tempi perfetti per la consegna. diventerà uno dei miei fornitori abituali
Tutto perfetto
Great e-shop with huge variety and easy to navigate. I loved the products and can't wait to wear them. Delivery was fine considering it was during the holidays. The only problem I had was with the courier's tracking link which did not work and so I had no idea where the package was until it arrived at my door. Customer service was helpful and replied immediately to my email regarding the tracking link but did not initiate an investigation until after I had received the package which didn't help my holiday stress. :)
Dear Roberto, thank you very much for your review. We really appreciate your feedback. According to the information about delivery time, provided on our website, standard delivery time to Greece takes about 3 to 5 work days. Your order was placed and shipped on 7 December and delivered on 16 December, so with two-days delay (excl. weekend), probably due to a busy period for the shipping company. After your order was shipped, we sent you an e-mail with the tracking link of your package so you could follow it. It seems that the track&trace did not work properly and you could not see the status of the package which was on its way to you. Due to that fact that there was no issue with the shipment, it just took a bit longer for GLS to process the package, we could not start an investigation. We can imagine it might have been stressful for you. We will check if there are any technical problems with tracking links. We would like to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an important part of that process. We also assure you we are doing our best to help our customers to solve their problems or concerns. Enjoy your purchase! Kind regards, Team SkiWebShop
Originele beoordeling
My order has been prepared and picked up by GLS courier but the tracking link shows no parcel data. I have contacted Customer Service who confirm the above but do not start an investigation with GLS until 10 days later even though I have stressed the need to receive the parcel ASAP.
Tutto come da descrizione dei prodotti. Spedizione veloce puntuale benché a metà dicembre.
I managed to find all the items I wanted at a good price and everything arrived very quickly and neatly. Would recommend 100%
THANK YOU. THANK YOU THANK YOU. THANKS FOR THE KINDNESS, PROFESSIONALISM. GREAT PRODUCT, FAST DELIVERY. YOU HAVE PURCHASED A NEW CUSTOMER AND IT IS WITH JOY THAT I WILL RECOMMEND YOUR COMPANY. (SORRY MY LOW ENGLISH LEVEL)
purtroppo, come già espresso nella frase ho avuto problemi con la scelta della taglia nonostante abbia seguito i suggerimenti sul capo che riportava taglia piccola e consigliava di prendere una taglia in + e, anche le tabelle riportate su "scopri la tua taglia" sono molto lontane dalla realtà. A meno che non conosciate già la marca, consiglio di non acquistare l'articolo in quanto i costi di reso sono molto alti e sono totalmente a carico dell'acquirente.
Cara Maria, Grazie per la tua recensione onesta. Prima di tutto, mi scuso per il mio italiano, è stato tradotto tramite un traduttore perché non abbiamo un dipendente italiano. Siamo spiacenti di apprendere che i consigli sulla taglia non erano adatti a te. Facciamo sempre ogni sforzo per indicare le taglie e le dimensioni dei nostri modelli nel modo più specifico possibile. Tutte le nostre taglie sono in taglie europee. Se vuoi ordinare di nuovo qualcosa, puoi sempre contattarci per un consiglio sulla taglia. Cordiali saluti, Team SkiWebShop
On this website I find very interesting products and discounts are appealing. The comunication was clear, the delivery time very good
Moja prva kupovina odjeće pute interneta je prošla odlično, razlog tome je vrlo dobar opis robe. Svaka čast samo tako dalje.
Cazadora muy bonita e ideal para el esquí
Good choice
perfect price peeformance
Fully satisfied with purchase all the way up to final delivery. Sizes and fit and overall impression is top notch.
Muy buena
Puntuali precisi ottima merce.
Genial la compra de dos grandes prendas de esquí, con un buen descuento y con un tiempo de entrega súper rápido. Todo genial y perfecto. Recomendable la compra en esta página.
Encargo llegó rápido y era lo que elige. Producto de calidad .
Good price, fast delivery, excellent service.
Outstanding Service. Quality and promptly delivery.
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