We've had a really great experience in some countries via Oddcoll and could collect quite a few payments. In some countries however, your partners have been not been able to help and some even have been very annoying, even to a point that they complained about the conditions that they have working with Oddcoll. That was a weird experience, considering they're your partner but seemingly don't really like working with you. I understand though that our use case is not the standard for your platform and therefore am okay with it. From point of Oddcoll, I think you're doing a good job. Keep at it and continue to search for great partners, I know from my own experience, that's the hardest part of your work.
The customer service of Oddcoll platform was good.
An easy to use web interface where you upload all documents pertaining to the case. After that you can follow progress until it's closed and they paid out the debt about 1 week after closure. They also collected late fees, that I was entitled to by German laws, I wasn't aware of existed. In total I got more money than my debt, even after collection fees where paid.
Oddcoll provide great customer support. We haven't used them for very long but so far the results have been very positive. The communication is very clear and they keep you updated with the progress of each case. Highly recommended!
Oddcoll offers the ability to collect small debts from many European countries where I would think its not possible to ever get money owed - the founder of the company was very helpful in this regard in always getting back to me in a timely fashion Finally, Oddcoll does all these services very low rates (well below most competitors) enabling you to keep the majority of your hard-earned money.
Best company I ever used with debt collecting.
This factory have good quality and good service.
It was great follow up and update. Finally received money! Excellent job!!
Excellent service, filling a much-needed market gap. I spent days trying to find a solution to an intractable client, who knew I had little legal recourse in the event that chose to not pay. Oddcoll made the process of cross-border legal action (or simply showing the debtor that I had the ability to take action) wonderfully easy.Suggestions
Die Mitarbeiter machen auf mich den Eindruck, hinterher zu sein und bemühen sich den Debitioren nicht zu pressen.Verbesserungspunkte
Leider kommen keine Informationen von den Mitarbeiter, ob der Debitor bezahlt hat, oder wie er argumentiert. Ich muss immer nachfragen um Informationen zu bekommen. Das finde ich unproffessionell
We have used this service for a long time and can recommend Oddcoll as a partner.
Super, prompt and solving the issues very quickly.
Received payment from the debtor when it seemed like there was little chance of that occurring Willing to collect on smaller debts when larger firms would likely be unwilling. perfect for small businesses operating within export marketsSuggestions
communication between the collector and myself was a little slow at times
We are recovering some of the debt´sSuggestions
Respondingtime is between 1 -3 week´s
Leichte Abgabe der Fälle durch das Tool. Einfache Rücksprache durch das Tool mit den jeweiligen InkassobürosVerbesserungspunkte
Es wäre hilfreich wenn man in dem Tool auch den aktuellen Stand sehen könnte wie es bei den einzelnen Fällen steht. Was im bis zu dem Moment getan wurde.
Effective and simple to use. I recommend
Swift and efficient service, website is easy to use and keeps me updated with the progress of each case.
I have not received review for the cases that were closed but not resolved. This creates a wrong aggregate score of your services.
Personalised and timely response.
Maui kindly explained how they work and when I uploaded the overdue invoice it was dealt with quickly and I had results in less than two weeks. I had been chasing this customer for 6 months!
Quickly resolved a long outstanding debt to our total satisfaction