Super! It is the best phonecase I ever had!
Dear Flo, We are truly grateful for your wonderful review! 😁 Your positivity has created a fantastic atmosphere for our team! 😎 Warm wishes, Sofie 🌹
I ordered a Christmas present for my husband on November 27 - 4 weeks before Christmas. Shipping was meant to be 5 to 8 business days. Which would have given me plenty of a buffer. When I had not received my order by mid December, I contacted customer service and was told to wait until the 21st though this meant there is no way that if it had been lost it could ever make it in time for Christmas. I was away from our home address for Christmas and came back December 26, assuming the case would be in our mailbox. It was not. I notified customer service and they said another one would be sent out. It's still took over a week after that before they even sent it and then I received it on the 18th of January nearly 2 months after I purchased it. The case itself is good quality but the absolute shambles of trying to order this and get it to my house means I would not ever recommend using case company. Extra irritating was the fact that you still had to pay for shipping when it doesn't come.
Hi, thank you for your message and our apologies for this frustrating experience. This is definitely not the service we want to provide. We understand the disappointment surrounding the delayed delivery of your Christmas gift. Can you please share the order number? We would like to investigate and take appropriate action. Again, our apologies and thank you for your understanding. We are striving to rectify this.
Product and service undeniably excellent. Will happily be using again in the future
Hello Bradley, Thanks a bunch for your nice review! 😁 Your positive words have added to the excitement of our team! 😎 Kind regards, Sofie 🌹
Easy to use and plan my product. Good quality phone case with nice clear pictures.
Dear Donna, Your fantastic review has brightened our day! 😁 We appreciate your positive feedback and are thrilled to hear such kind words! 😎 Best wishes, Sofie 🌹
Tyvärr inte lika fin i verkligheten som på produktbilden
Hej, tack för din åsikt. Vi är ledsna att höra att produkten inte levde upp till dina förväntningar. Kan du vänligen svara på vårt e-postmeddelande. Vi kommer att göra vårt bästa för att lösa detta åt dig. Tack för din förståelse och vi ber om ursäkt för eventuella olägenheter.
Stealing people’s money and time it’s not fair, I waited at home for the delivery but no one actually arrived.
Hi, I'm sorry to hear you had a negative experience. That is certainly not our intention. Can you please share the order number so we can investigate and provide an appropriate solution? Our apologies for the inconvenience and we appreciate your patience.
I ordered a personalised phone case after seeing an advertisement. It was easy to personalise and a great price. It took a couple of weeks to arrive and the case itself was perfect when it did. I would definitely buy again.
Greetings Gill, A heartfelt thank you for your lovely review! 😁 Your positive sentiments have truly made a positive impact on us! 😎 Warm regards, Sofie 🌹
The only thing I would change is how long the delivery took but apart from that, the product is great quality, exactly what I asked for , fits perfectly
Hi Lauren, We're so grateful for your kind review! 😁 Your positive comments have truly brought a smile to our faces! 😎 Best regards, Sofie 🌹
I absolutely love my new phone case, I’ve had it a few weeks now and the quality is superb, and love having my own photos on it. Super cute :)
Hi Kirsty, We greatly appreciate your kind review! 😁 Your positive feedback brings us immense joy! 😎 Warm regards, Sofie 🌹
Easy and fast delivery
Hello Yvette, Thank you for taking the time to share your wonderful review! 😁 We are thrilled by your positive comments, and it truly brightens our day! 😎 Best wishes, Sofie 🌹
From start to finish it was an easy process. Fast delivery and the case is great quality.
Dear Katie, We extend our gratitude for your lovely review! 😁 Your positive words have brought genuine happiness to our team! 😎 Kind regards, Sofie 🌹
I have emailed and hopefully it’s in hand
Thank you for your message. We have received your email and are now processing it. We apologize for any delays. We will do our best to resolve this as soon as possible. Thank you for your patience and understanding.
First time using this company and they are amazing
Greetings Marie, We want to express our sincere thanks for your delightful review! 😁 Your positive sentiments have truly made our day brighter! 😎 Warm regards, Sofie 🌹
Easy to use website, able to upload pictures easily and delivered quickly. Quality of the case is great. Overall and excellent de would definitely recommend.
Hi there Deanna, A big thank you for your kind review! 😁 Your positive feedback is a source of great joy for us! 😎 Best regards, Sofie 🌹
Order a case a while back didn’t get delivered, first got told the courier was unable to deliver it to us as we were not in, being a phone case it should just fit through letter box but after checking the ring doorbell, No one had been, they said it had been sent back but would deliver it back out. A day later I had a email saying it had actually been lost in transit I then asked for a refund instead I got an email saying they where re sending it again but still no refund and no phone case
Hi, thank you for your message. That sounds like an annoying situation and we apologize for this. We are going to investigate this immediately. Again, sorry for the inconvenience and thank you for your understanding.
Pictures are clear other people love it
Dear Tavaita, We are truly grateful for your wonderful review! 😁 Your positivity has created a fantastic atmosphere for our team! 😎 Warm wishes, Sofie 🌹
Really love my phone case, it's really good quality also. Would recommend to my friends.
Hello Natalie, Thanks a bunch for your nice review! 😁 Your positive words have added to the excitement of our team! 😎 Kind regards, Sofie 🌹
I still have not recived my phon case/parcel
Hi there! Oh no!!! That's annoying to hear. Please excuse the inconvenience. Can you please reply to our email? Thank you so much!
È arrivato in ritardo ma nulla da dire
Dear Anna, Your fantastic review has brightened our day! 😁 We appreciate your positive feedback and are thrilled to hear such kind words! 😎 Best wishes, Sofie 🌹
Enjoyable experience it was very easy to do I loved you got a preview of the product before you bought it and it was delivered quickly. I love my phone case.
Greetings Vicky, A heartfelt thank you for your lovely review! 😁 Your positive sentiments have truly made a positive impact on us! 😎 Warm regards, Sofie 🌹
Love, love, love my phone case which has pictures of my girls on. A little disappointed at how the pictures turned out… they were quite dark.
Hi Vicky, We're so grateful for your kind review! 😁 Your positive comments have truly brought a smile to our faces! 😎 Best regards, Sofie 🌹
I ordered my phone case. After many emails chasing to find out where it was they said it was unable too deliver it and sent it back. I then got hold of the company again to be told it was re-sent out and I have still not received my phone case again. So upset as been waiting ages and still not got it.
Hi there, Oh no, that sounds really frustrating. Please excuse the inconvenience. Can you please reply to our email? Thank you for your patience and understanding!
Buy for my daughter and she love it! Good quality and comfortable to use. Thanks :)
Hi Viktorija, We greatly appreciate your kind review! 😁 Your positive feedback brings us immense joy! 😎 Warm regards, Sofie 🌹
I got this for my daughter , her granda and nanny both have passed away and this wee case has brought tears to her eyes , lovely memory to have of them x
Hello Christine, Thank you for taking the time to share your wonderful review! 😁 We are thrilled by your positive comments, and it truly brightens our day! 😎 Best wishes, Sofie 🌹
Terrible, give me the wrong phone case . Waited for a month for my phone case to arrive just for it to be the wrong size.
Hi Codie, How annoying to hear! Please excuse the inconvenience. Can you please reply to our email? Thank you for your understanding and patience!
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