Smell got worse
I added the Dutch Water tech bio recap LQD to my 5000 L rainwater tank in February this year as there was a slight smell from the water. Two weeks ago, the water in the toilet smelt really bad. I wanted some advice on what to do next and phoned the company but got an answer phone. Left a message but they didn’t ring back. Ordered another bottle. Added that. Hope the smell goes.
Beveelt niet aan
1 July 2025
ANDREW
Holywell
Reactie van Septic tank shop
Thank you very much for your review and feedback. We're sorry to hear that you’ve experienced odour issues with your rainwater tank and that you were unable to reach us by phone right away. Our sincere apologies — that’s certainly not the level of service you should expect from us.
It’s good to hear that you’ve added Bio Recup LQD again. In some cases — especially with stagnant water or higher temperatures — a follow-up treatment may indeed be necessary. If the smell hasn’t fully disappeared, please don’t hesitate to contact us. Sometimes the issue lies elsewhere in the system, in which case a different product may be more suitable. We're happy to think along with you and help find the right solution.
I’ll send you an email shortly so we can discuss your situation in more detail. Please also check your spam or promotions folder, just in case our email ends up there by mistake.
^Silvia