Quick and efficient service!
I asked whether Escentia kept a particular essential oil in stock. The detailed, considered and knowledgeable response was greatly appreciated I have saved this response which amounted to a valuable mine of information. Far from having to read yet another the sadly expected 'yes/no' generic reply to a stock query, Escentia provided detailed factual details with related considerations. A heartwarming, learning experience. Thank you.
I’m super thrilled with the exceptional quality, affordability and outstanding customer service. Escentia earned a loyal customer in me, 5 stars without hesitation!
Right from the very first time I dealt with Escentia, the extremely good service from every single staff member struck me ... and that excellence applies to their products as well. I can only say thank you so much ... it is such a pleasure dealing with you!
Well firstly your products are fabulous so I want all of them. Escentia is just a cut above the rest, I feel so taken care of when I make a purchase. The Escentia team seems so confident of your product and are very helpful, not because I would love to win but it's true for example, if I have any queries, rest assured I get a phone call the next day at the latest. Escentia staff appear dedicated and informed. There is something about escentia oils that gives me a sence of satisfaction. I get excited when I shop at Escentia. Thank you for making all my purchases a special experience.
Ordering system is accurate and feedback is prompt
Each department has demonstrated exceptional professionalism, efficiency, and dedication. The team members are not only knowledgeable but also went above and beyond to ensure a smooth and pleasant experience. I am extremely satisfied with the service and will not hesitate to recommend your company to others.
Responsive, professional, going out of your way to assist. A pleasure really!
Escentia Oils has been an incredible source for high-quality essential oils! Their range is impressive, and every product I've ordered arrives quickly and beautifully packaged.
Have been ordering from Escentia for a few years and always have had good service.
The last time we dealt with Escentia the experience was excellent. No reservation to call again for a repeat sales. The first response is revoked without reservation, you were confused with one supplier whose name closely resembles yours.
Original review
We request an original invoice with a stamp to accompany our goods to comply with SARS cross border requirements. Essential can't provide stamp, they send invoices which are faded. Their website doesn't appreciate that they do trade with cross border because the addresses are limited only to South Africa. The result is that we pay double tax because those invoices are rejected by SARS at the border.
I have been buying from ESCENTIA ever since the owner, Roy opened up his business and was selling to and visiting clients personally. I learnt so much from Roy back in the day, starting up my aromatherapy business. Although the business has grown exponentially, you can still experience the personal touch, caring and excellent service when placing an order or requiring information on certain products.
Always keep you updated on what's happening to your order. Love the fact that the carrier oils are now in glass.
The service is excellent at all times. You dispatch consignment on time. The sales department and front lady (receptionist) are taking care of the customers.
I have been buying essential oils from Escentia consistently and regularly for more than 24 years now and they have the best oils and service in the industry. I also refer all my students from the CAMS Institute to them and never in 24 year had any complaints. Roy and his team are amazing and I highly recommend Escentia for all your essential oils needs. Keep us the great work!!
Very happy with the service.
The staff are very knowledgeable on the products and could answer all my questions. I received my order within two days. All items were packed securely and good quality.
Good response time, all items ordered were in stock.
I love the quality and packaging care of your products. Best and easy service.
I have been with Escentia since 1997 and have had excellent service.
Namaste With concern I look at your marketing campaign I don't understand why you have put the muladhara, base chakra on top and the sahasrara crown chakra at the bottom is out of alignment and destabilises the flow of energy in the body system. This use of colour, imagery, chakras reinforces devolution, the flow of energy from the spiritual to the worldly. No where in Sanathan Dharma texts, teachings of Brahma, Vishnu, Shiva, Avatars, Gurus, masters, Yogis, any of the spiritual traditions and lineages, great teachers, Shankar Acharya, Patanjali, show the chakras as inverted . Whether you are aware of this or not please consider before positioning the chakras like this to promote the worldly dominance over the spiritual . The natural flow of evolution for all beings is to return to Source. To evolve and raise ones vibration and frequency. Images, colours, symbols are very powerful tools to dominate the subconscious and subliminally create mass programming. Please contemplate , What is your intention for doing this? What are you actually promoting? Why are you positioning the chakras and their spiritual teachings to promote the dominance of the worldly over the spiritual? Kind regards Sjarn Mansoor
Dear Sjarn, Thank you again for your thoughtful message. We deeply value the rich traditions and spiritual practices around the chakras, and your insights into their importance are truly appreciated. Our intention with the chakra candle is to embrace a design that symbolises a journey from the root chakra (Muladhara) at the top to the crown chakra (Sahasrara) at the base, as the candle burns. This was not meant to reverse the flow of energy but rather to allow users to begin their meditation by grounding in the root chakra and gradually progressing upwards to spiritual enlightenment with the crown chakra. Additionally, you may have noticed the chakra list in our newsletter, which was arranged to follow the flow of the candle from root to crown. This alignment was intentional to reflect the candle’s design and guide users in their meditation practice as they move from grounding to higher consciousness. We sincerely value your perspective, and our intention is always to support spiritual growth and healing. Warm regards, The Escentia Team
Best supplier of essential oils. Love the teams positive attitude in promoting these products. Been with them for over 15 years.
Incredible
Cherry on to of my cake. The best, mistakes are spotted and rectified for your satisfaction. I would like Escentia to have a look at producing Coffee Oil, this is the only product short for hair growth oils. Nonetheless I am happy.
Always very friendly Always very efficient Fantastic products that I trust and I can easily recommend to other clients.
154 President Brand Road
Rynfield 1501
At Escentia, our journey started with a simple dream and a profound love for the natural energy of plants. Founded in 1994, we set out to provide exceptional essential oils, carrier oils, and related products. Over the years, our product selection has expanded significantly, now boasting one of Africa's most extensive collections of essential oils. We're committed to sourcing and bottling only the purest oils available globally. Our range continues to evolve to meet diverse individual preferences, offering pure essential oils, organic options, standard varieties, and carrier oils. Our knowledgeable team is dedicated to answering your queries and empowering you to explore the world of aromatherapy confidently. Reach out to us today, and let us guide you towards enhancing your well-being in your hands.
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