English
9.7
121 reviews in the last 12 months
100% recommends your company

Reviews for Getflix

  • Total score 9.7
  • Total number of reviews 121
  • Recommendations 100%
  • Page views 691

Filters

9

Quick responses

Very clear and quick responses

  • Would you recommend us? Yes
Bass , London
10

Exceptional support

prompt, friendly, and truly customer-first

  • Would you recommend us? Yes
Prakash , Riverview
10

Quick and efficient resolution to my Disney+ access problem!

Anthony was able to quickly and efficiently diagnose the issue I had with accessing Disney+ on my AppleTV and the Disney+ website. The matter was resolved in about 15 minutes with a couple of emails.

  • Would you recommend us? Yes
Henry , Toronto
10

Constantly gave me instructions until the issue was resolved

Great service and always had someone to help solve the issue

  • Would you recommend us? Yes
Eric , Italy
10

I can depend on Getflix : great understandable support very promptly, when something goes wrong;

I have twice had to ask for support getting into BBC: once it was a Timezone problem and an about a year later a change of IP address. Both times the support was very quick to reply with instructions I could easily follow.

  • Would you recommend us? Yes
Denny , Auckland
10

Excellent service and quick prompt support.

Excellent service and quick prompt support.

  • Would you recommend us? Yes
Hosam , Jeddah
10

Fast and efficient

I have raised a few support tickets over the years and have always received top notch service. The help desk analysts are fast and efficient with their responses, leading to a successful resolution. Keep up the excellent work!

  • Would you recommend us? Yes
Antonio , Melbourne
8

Very fast response time with Support team.

I have been using Getflix for many years. I've only had 2 issues from the beginning. Both time the support team has been understanding and kind. A great team.

  • Would you recommend us? Yes
Keith , Mesa AZ
8

Reliable most of the time for unblocking hotstar in Germany

It worked reliably during the whole IPL season. I could enjoy 4k streaming without buffering issues. The customer support is functional, effective and fast in resolutions. Keep it up!

  • Would you recommend us? Yes
Sundara Raghavan , Berlin
10

Great !

Great fast response! Very helpful! Thank you Ben !

  • Would you recommend us? Yes
Louise , Sydney
10

Fantastic

Very fast and great support. Never had any issues with quality of service or support. Love it Thank you again for your awesome support

  • Would you recommend us? Yes
Mohan , Melbourne
10

Answered my questions promptly

Resolved my subscription questions quickly and accurately.

  • Would you recommend us? Yes
robert , dianella

Response from the business owner

Thanks for your feedback! We're really pleased to hear your questions were handled quickly and accurately — that’s exactly the kind of support we aim to deliver. If anything else ever comes up, don’t hesitate to reach out — we’re always here to help.

10

Prompt, polite and responsive

Getflix support is great! The staff were responsive and helpful. There were clear steps to identify the issue and various suggestions were offered to fix the problem.

  • Would you recommend us? Yes
A Y , Singapore

Response from the business owner

Thanks a lot for your kind words! We’re really glad to hear that our support team was able to assist you in a clear and helpful way. Prompt, polite, and responsive is exactly what we strive for — so it's great to know it came through. If you ever need anything else, we’re just a message away.

10

VPN works fine. Serviceteam does a great job

Once I had an issue on my TV. The app didn't work. It got fixed with a new software in record time. The service team are real and competent people that really help. Thanks again. I am in my second year now with Getflix and they even gave me a discount for my next two years.

  • Would you recommend us? Yes
Christoph , Waldkirch

Response from the business owner

Thank you for the fantastic feedback! We’re so pleased to hear the VPN is working well for you, and that our support team could step in quickly when you hit that hiccup with your TV app. It's great to know the fix made a difference — and even better to hear you've stuck with us into your second year! We really appreciate your loyalty and are glad we could offer a little something back with the discount. Thanks again for being part of the Getflix family.

10

Clear and prompt

Great

  • Would you recommend us? Yes
Catherine , Edithvale

Response from the business owner

Thanks for the great feedback! We're glad everything was clear and prompt — that’s exactly what we aim for. Let us know if we can ever help with anything else!

10

Excellent

Very good and responsive.

  • Would you recommend us? Yes
Syafiq , Cukai

Response from the business owner

Thanks so much for your kind words! We’re happy to hear you found our service excellent and responsive. If you ever need anything, we’re here to help.

8

Very good value, but not perfect

The Getflix Smart DNS Service works well. We are in New Zealand and use it to watch TV programmes from the UK. You have to do one click online to update the IP address every week or two, but it only takes a few seconds, so no big deal. The price is very good. The only thing to be careful of is the customer service system. If you need help, which I have needed a couple of times in the last few years, the response is very fast. But sometimes the advice is incorrect, so you need to ask for a different agent if that happens. Overall, I'm happy with it.

  • Would you recommend us? Yes
John , Whangarei

Response from the business owner

Thanks so much for your honest and detailed feedback — we really appreciate you taking the time to share your experience. It’s great to hear the Smart DNS service is working well for you and providing good value, especially for enjoying UK TV from New Zealand! We’re sorry to hear that the advice you received wasn’t always spot on. We’re constantly working to improve our customer support, and your comments will help us make that better. Please don’t hesitate to ask for a different agent or escalate if you feel your issue isn’t resolved properly — we want to get it right every time. Thanks again for your loyalty and thoughtful review. If you ever need anything or have more suggestions, we’re here to help!

9

Used it for years, it's always worked well

Asking for support from the website never seems to work for me. But sending directly to the support email always works. Don't know why.

  • Would you recommend us? Yes
Graham , Rotterdam

Response from the business owner

Thanks for being with us for so many years and for sharing your experience! We’re glad to hear Getflix has consistently worked well for you. We appreciate the feedback about the support channels — it’s important to us that you can reach us easily no matter how you contact us. We’ll look into why the website support form hasn’t been working smoothly for you. In the meantime, feel free to keep reaching out via the support email — we’re always here to help. Thanks again for your loyalty and for letting us know!

10

Very good

Trouble watching live tv on 9Now. Sent support ticket, was told what to do and everything worked

  • Would you recommend us? Yes
Logan , Hawera

Response from the business owner

Thanks for your great feedback! We’re glad to hear that our support team could quickly help you get back to enjoying live TV on 9Now. If you ever run into any other issues or have questions, don’t hesitate to reach out — we’re here to make sure everything works smoothly.

9

Good

They respond pretty quick, but I think they still have a lot of growing to do and understanding that not everybody is as technically savvy as they are because they’re coming from a place of knowing. At the same time, I do appreciate the fact that they respond quickly

  • Would you recommend us? Yes
Tara Loretta , P.O. Box 1340

Response from the business owner

Thanks for your honest feedback and for recognizing our quick response times — we really appreciate it! We’re always striving to improve and make our support as clear and helpful as possible, especially for everyone regardless of their technical background. Your comments help us understand where we can do better, and we’re committed to making our service easier and more accessible for all users. Thanks again for sharing your thoughts and being part of the Getflix community.

10

Very happy to have the issue resolved.

Good communication, good technical support.

  • Would you recommend us? Yes
Robert , Dublin

Response from the business owner

Thanks for sharing your experience! We’re really happy to hear your issue was resolved and that you found our communication and technical support to be good. If you ever need anything else, just let us know — we’re always here to help.

10

Great Service - Works great with Google TV devices!

Been using Getflix for over 5 years - It works great. When certain sites block VPN's and DNS proxy services - Getflix is always on top of it with a timely fix!

  • Would you recommend us? Yes
Gizmo , Rocklin

Response from the business owner

Thanks so much for your continued support over the past 5+ years — we really appreciate it! We're glad to hear Getflix is working smoothly with your Google TV setup and that you've noticed how quickly we respond when streaming services throw a curveball. We’re always working behind the scenes to keep things running seamlessly, and it’s great to know it’s making a difference. Thanks again for the trust!

10

11 years of great service

I've been using Getflix for 11 years now. Their Smart DNS and VPN services are excellent, and I use them daily. Issues are rare, but when something does come up, their customer service is quick, courteous, and effective. Just recently, one service stopped working due to changes on the streaming service’s end (not Getflix's fault), and Getflix promptly identified the issue, made the fix, and followed up to confirm everything was working again. I'm a happy long-term customer and recommend Getflix to family and friends when appropriate.

  • Would you recommend us? Yes
Midavalo , New Zealand

Response from the business owner

Wow — 11 years! We’re genuinely honored to have had your trust and support for so long. It’s fantastic to hear that you’re getting such consistent value from our Smart DNS and VPN services, and we're especially glad our team could jump in quickly when that recent issue popped up. Your recommendation to friends and family means the world to us — it’s the highest compliment we can receive. Thanks again for being part of the Getflix journey for over a decade!

10

Great customer service

Never in my interactions with Getflix was I dismissed. They took my complaint seriously and persisted until the problem was solved, Thank you

  • Would you recommend us? Yes
Angelo Scaringi , Melbourne

Response from the business owner

Thank you for taking the time to share your experience. We’re really glad to hear that you felt heard and supported — that’s incredibly important to us. Every issue matters, and we believe in sticking with it until it’s resolved. Your feedback truly means a lot and keeps us motivated to keep raising the bar.

8

Received great and punctual service

Excellence service

  • Would you recommend us? Yes
Margaret , Sydney

Response from the business owner

Thank you for the kind words! We're thrilled to hear you received great and punctual service — that's exactly what we strive for every time. If there’s ever anything more we can do to make your experience even better, don’t hesitate to reach out. Appreciate you being with Getflix!

Company details

[email protected]

www.getflix.com

About Getflix

Getflix Full VPN (Virtual Private Network) provides secure and private Internet access to all it’s users. Our Full VPN is a free, optional service for all paid Getflix subscribers.

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