English
9.7
151 reviews in the last 12 months
100% recommends your company

Reviews for Getflix

  • Total score 9.7
  • Total number of reviews 192
  • Recommendations 100%
  • Page views 2,588

Filters

10

Prompt response to issue reported

The above. Prompt response with the information about the issue reported

  • Would you recommend us? Yes
Tony , Elora

Response from the business owner

Hi Tony, we appreciate your kind words! It’s great to hear that our team could respond promptly and provide the information you needed. Thank you for trusting Getflix!

8

Effective, but some times late

I issued 3 service tickets from Safari on my iPad. Didn’t get any response. Then I requested the service and opened the ticket from Safari on my Mac, got immediate response and issue resolved.

  • Would you recommend us? Yes
Khaled , Jeddah

Response from the business owner

Hi Khaled, thank you for your feedback! We’re glad the issue was resolved quickly once the ticket came through. We’ll look into improving responsiveness across all devices to make your experience smoother in the future.

10

Perfect

Turn around time is "Always Quick"

  • Would you recommend us? Yes
Sri , Sydney

Response from the business owner

Hi Sri, thank you for your review! We’re delighted to hear that our turnaround time has consistently met your expectations. Your support and feedback mean a lot to us!

10

Arranged a refund on latest payment when service no longer needed on moving countries.

Very responsive and professional

  • Would you recommend us? Yes
John , Hong Kong

Response from the business owner

Hi John, thank you for your kind words! We’re glad we could assist with your refund smoothly and make your transition easier. We truly appreciate your feedback and support!

10

Responsive

Dealing with organization out of my country can be troublesome in terms of the follow up. however, the team member responsed fast and timely to my request and gave a concise action made. Glad i subscribe to Getflix!

  • Would you recommend us? Yes
Aqib , Singapore

Response from the business owner

Hi Aqib, we’re thrilled to hear that our team could respond promptly despite the distance! Your continued subscription and trust mean a lot to us—thank you for sharing your experience.

9

Solid performance and support

Getflix delivers solid performance and dependable support, making it a reliable choice for streaming enthusiasts. While the DNS proxy service doesn’t work flawlessly 100% of the time occasional disruptions can occur the network support team is responsive and proactive, often restoring functionality swiftly. What truly sets Getflix apart is its broad compatibility: the range of streaming platforms it unlocks is both comprehensive and impressive, offering access to a diverse array of content across regions.

  • Would you recommend us? Yes
Stephen Orsatti , Sydney

Response from the business owner

Hi Stephen, thank you for such a detailed and thoughtful review! We’re happy to know our service meets your expectations and that you value our broad compatibility and responsive support. Your feedback is very much appreciated!

10

Usually a fast and effective response

Usually a fast and effective response

  • Would you recommend us? Yes
L , Costa Rica

Response from the business owner

Hi L, thank you for your feedback! We’re glad our support team continues to provide fast and effective responses. Your input motivates us to keep improving.

10

Great Support. Great Prices @nd it always works

From time to time I have experienced minor issues with Getflix, but the support has always been fast and effective in resolving them. It's a great product that I have been using for years.

  • Would you recommend us? Yes
David , New Zealand
8

Responsive support always

The response from the team is prompt and polite

  • Would you recommend us? Yes
MR PETER E GILES , Newport

Response from the business owner

Hi Peter, thank you for sharing your experience! We’re glad to hear our team has been prompt and courteous in assisting you. Your feedback means a lot!

10

Always good

An exampled to other SAAS companies. Quick response. Plain language. Good English.

  • Would you recommend us? Yes
Lloyd , Port Vila

Response from the business owner

Hi Lloyd, we truly appreciate your kind feedback! It’s wonderful to know our service stands out and that our team’s communication has made a positive impression.

9

The only thing better than the product is the service!

I've been through three or four products that allow you to watch television in different countries and this is the absolute best. it always works, and when it doesn't the support guys are almost immediately there to help you, 99.99% of the time they get you an answer straight away. The only time anything has ever stumped them, is when I couldn't get my Roku device to work with Channel 4 on demand from the UK. I had to convince them that there was nothing wrong with the setup of my network because I had laptops working fine connecting to the same router. I finally got through to somebody who suggested that I set my Roku to Greenwich Mean Time, and that fixed things.

  • Would you recommend us? Yes
RGR SWIFT , North Vancouver

Response from the business owner

Hi RGR, thank you for your amazing review! We’re thrilled to hear that our support team could resolve even tricky issues quickly. Your satisfaction and loyalty mean a great deal to us.

10

Unlocked all my channels and apps

I’ve been using Getflix for years to access English language tv in Germany. Many US and UK channels and apps are unlocked at my router and just work for everyone in the house. My AppLe TV can switch from streaming the BBC to HBO, Paramount+, US Apple TV+ and many more. When issues do arise, their support is excellent and has resolved my problems quickly. I cannot recommend them enough!

  • Would you recommend us? Yes
Adrian , Munich

Response from the business owner

Hi Adrian, thank you for sharing your experience! It’s fantastic to know Getflix has helped unlock content for your whole household and that our support team has been reliable whenever needed.

10

Professional

The Getflix team have always responded in a timely and cooperative manner. We have used the service for many years and would certainly recommend.

  • Would you recommend us? Yes
Yvonne , Brisbane

Response from the business owner

Hi Yvonne, we greatly appreciate your kind words! We’re pleased that our team has consistently provided timely and professional support, and we’re grateful for your long-term trust in Getflix.

10

Thoroughly professional

Getflix responded to my query quickly, professionally and the issue was resolved within a day - great job!

  • Would you recommend us? Yes
Costa Philippou , Chelmsford

Response from the business owner

Hi Costa, thank you so much! We’re thrilled we could sort everything out quickly for you. It’s always great to know our support makes a real difference.

10

Straight to the troubleshooting solutions. No nonsense

Your staff are technically savvy and patient to guide customers to troubleshoot issues. Excellent

  • Would you recommend us? Yes
Dennis , Singapore

Response from the business owner

Hi Dennis, we really appreciate your kind words! We’re glad our team could guide you through things smoothly and make troubleshooting simple. Your feedback means a lot!

10

Great response time and useful first request to information.

Great response time and some very useful first response requests for information together with detailed instructions. Subsequent emails have been quick and helpful. Problem mostly resolved and could well be and issue my end - we will see.

  • Would you recommend us? Yes
Warwick , Munno Para

Response from the business owner

Hi Warwick, thanks for the detailed feedback! We’re happy our team could provide clear instructions and help you along the way. Fingers crossed everything continues to run smoothly on your end, butt if not, we are here 24/7 to support you.

10

More than 5 star service

I’ve had to get some support on a few occasions and it has been quick and always resolved. It’s the customer service experience you’d expect.

  • Would you recommend us? Yes
Peter , Dublin

Response from the business owner

Hi Peter, we’re so glad to hear that! Our goal is always to make support as smooth and helpful as possible, so it’s wonderful to know we’re hitting the mark for you.

10

quick & on point response

years of great customer service and DNS service I couldn't have live without it

  • Would you recommend us? Yes
henry , hong kong

Response from the business owner

Hi Henry, thank you for your kind words! We’re delighted that our service has been reliable for you over the years. It’s always nice to hear we’re making a real difference.

10

Changed DNS and lost internet which was fixed by Getflix

Quick, efficient response

  • Would you recommend us? Yes
Allan , Brisbane

Response from the business owner

Hi Allan, thanks for sharing! We’re happy we could get your connection back up quickly. It’s always our aim to make fixes fast and stress-free.

6

I have not used Getflix, so I am not able to give a more comprehensive feedback

The turnaround time for response has been very prompt

  • Would you recommend us? Yes
Sharil , Box Hill

Response from the business owner

Hi Sharil, thank you for your feedback! We’re glad our response times have been prompt and look forward to providing a great experience if you start using Getflix fully.

10

Getflix just works

Great service, with a really good support team. Every time i’ve had issues with connecting to my favourite services, my ticket outlining the issues was responded to and resolved really quickly.

  • Would you recommend us? Yes
Mal , Adelaide

Response from the business owner

Hi Mal, thanks so much! We’re thrilled that Getflix keeps running smoothly for you and that our team has been quick to help whenever needed.

9

Quick responses

Very clear and quick responses

  • Would you recommend us? Yes
Bass , London

Response from the business owner

Hi Bass, thank you! We’re glad to hear our support has been clear and fast. Your feedback keeps us motivated to keep things running smoothly!

10

Exceptional support

prompt, friendly, and truly customer-first

  • Would you recommend us? Yes
Prakash , Riverview

Response from the business owner

Hi Prakash, we really appreciate your kind words! It’s wonderful to hear our team has made the experience friendly and customer-focused. Thanks for sharing!

10

Quick and efficient resolution to my Disney+ access problem!

Anthony was able to quickly and efficiently diagnose the issue I had with accessing Disney+ on my AppleTV and the Disney+ website. The matter was resolved in about 15 minutes with a couple of emails.

  • Would you recommend us? Yes
Henry , Toronto

Response from the business owner

Hi Henry, thanks for sharing! We’re thrilled Anthony could get your Disney+ access sorted so quickly. It’s always great to know a few emails can make a big difference!

10

Constantly gave me instructions until the issue was resolved

Great service and always had someone to help solve the issue

  • Would you recommend us? Yes
Eric , Italy

Response from the business owner

Hi Eric, we’re so glad to hear our team could guide you all the way until the issue was fixed. Your feedback is really appreciated, thanks for taking the time to share!

Company details

[email protected]

www.getflix.com

About Getflix

Getflix Full VPN (Virtual Private Network) provides secure and private Internet access to all it’s users. Our Full VPN is a free, optional service for all paid Getflix subscribers.

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