The turnaround time for response has been very prompt
Hi Sharil, thank you for your feedback! We’re glad our response times have been prompt and look forward to providing a great experience if you start using Getflix fully.
Great service, with a really good support team. Every time i’ve had issues with connecting to my favourite services, my ticket outlining the issues was responded to and resolved really quickly.
Hi Mal, thanks so much! We’re thrilled that Getflix keeps running smoothly for you and that our team has been quick to help whenever needed.
Very clear and quick responses
Hi Bass, thank you! We’re glad to hear our support has been clear and fast. Your feedback keeps us motivated to keep things running smoothly!
prompt, friendly, and truly customer-first
Hi Prakash, we really appreciate your kind words! It’s wonderful to hear our team has made the experience friendly and customer-focused. Thanks for sharing!
Anthony was able to quickly and efficiently diagnose the issue I had with accessing Disney+ on my AppleTV and the Disney+ website. The matter was resolved in about 15 minutes with a couple of emails.
Hi Henry, thanks for sharing! We’re thrilled Anthony could get your Disney+ access sorted so quickly. It’s always great to know a few emails can make a big difference!
Great service and always had someone to help solve the issue
Hi Eric, we’re so glad to hear our team could guide you all the way until the issue was fixed. Your feedback is really appreciated, thanks for taking the time to share!
I have twice had to ask for support getting into BBC: once it was a Timezone problem and an about a year later a change of IP address. Both times the support was very quick to reply with instructions I could easily follow.
Hi Denny, thank you for your kind words! We’re delighted that our instructions were easy to follow and that you could rely on us when things didn’t go as planned. We really appreciate your trust!
Excellent service and quick prompt support.
Hi Hosam, thank you! It’s wonderful to hear that our support team has been prompt and helpful for you. Your feedback really makes our day!
I have raised a few support tickets over the years and have always received top notch service. The help desk analysts are fast and efficient with their responses, leading to a successful resolution. Keep up the excellent work!
Hi Antonio, we really appreciate your feedback! We’re thrilled to know our team has consistently provided fast and efficient service. Thanks for your continued support!
I have been using Getflix for many years. I've only had 2 issues from the beginning. Both time the support team has been understanding and kind. A great team.
Hi Keith, thank you so much! We’re glad our team could handle your issues with care and understanding. Your long-term support and kind words mean a lot to us!
It worked reliably during the whole IPL season. I could enjoy 4k streaming without buffering issues. The customer support is functional, effective and fast in resolutions. Keep it up!
Hi Sundara, thanks for sharing! We’re delighted you could enjoy the IPL in 4K and that our team was able to resolve issues quickly when needed. Your feedback keeps us motivated!
Great fast response! Very helpful! Thank you Ben !
Hi Louise, we really appreciate your kind words! Ben and the team are thrilled to hear you had a smooth and fast resolution. Thanks for taking the time to leave your feedback!
Very fast and great support. Never had any issues with quality of service or support. Love it Thank you again for your awesome support
Hi Mohan, thank you so much! We’re delighted that our support and service continue to meet your expectations. Your kind words really make our day!
Resolved my subscription questions quickly and accurately.
Thanks for your feedback! We're really pleased to hear your questions were handled quickly and accurately — that’s exactly the kind of support we aim to deliver. If anything else ever comes up, don’t hesitate to reach out — we’re always here to help.
Getflix support is great! The staff were responsive and helpful. There were clear steps to identify the issue and various suggestions were offered to fix the problem.
Thanks a lot for your kind words! We’re really glad to hear that our support team was able to assist you in a clear and helpful way. Prompt, polite, and responsive is exactly what we strive for — so it's great to know it came through. If you ever need anything else, we’re just a message away.
Once I had an issue on my TV. The app didn't work. It got fixed with a new software in record time. The service team are real and competent people that really help. Thanks again. I am in my second year now with Getflix and they even gave me a discount for my next two years.
Thank you for the fantastic feedback! We’re so pleased to hear the VPN is working well for you, and that our support team could step in quickly when you hit that hiccup with your TV app. It's great to know the fix made a difference — and even better to hear you've stuck with us into your second year! We really appreciate your loyalty and are glad we could offer a little something back with the discount. Thanks again for being part of the Getflix family.
Great
Thanks for the great feedback! We're glad everything was clear and prompt — that’s exactly what we aim for. Let us know if we can ever help with anything else!
Very good and responsive.
Thanks so much for your kind words! We’re happy to hear you found our service excellent and responsive. If you ever need anything, we’re here to help.
The Getflix Smart DNS Service works well. We are in New Zealand and use it to watch TV programmes from the UK. You have to do one click online to update the IP address every week or two, but it only takes a few seconds, so no big deal. The price is very good. The only thing to be careful of is the customer service system. If you need help, which I have needed a couple of times in the last few years, the response is very fast. But sometimes the advice is incorrect, so you need to ask for a different agent if that happens. Overall, I'm happy with it.
Thanks so much for your honest and detailed feedback — we really appreciate you taking the time to share your experience. It’s great to hear the Smart DNS service is working well for you and providing good value, especially for enjoying UK TV from New Zealand! We’re sorry to hear that the advice you received wasn’t always spot on. We’re constantly working to improve our customer support, and your comments will help us make that better. Please don’t hesitate to ask for a different agent or escalate if you feel your issue isn’t resolved properly — we want to get it right every time. Thanks again for your loyalty and thoughtful review. If you ever need anything or have more suggestions, we’re here to help!
Asking for support from the website never seems to work for me. But sending directly to the support email always works. Don't know why.
Thanks for being with us for so many years and for sharing your experience! We’re glad to hear Getflix has consistently worked well for you. We appreciate the feedback about the support channels — it’s important to us that you can reach us easily no matter how you contact us. We’ll look into why the website support form hasn’t been working smoothly for you. In the meantime, feel free to keep reaching out via the support email — we’re always here to help. Thanks again for your loyalty and for letting us know!
Trouble watching live tv on 9Now. Sent support ticket, was told what to do and everything worked
Thanks for your great feedback! We’re glad to hear that our support team could quickly help you get back to enjoying live TV on 9Now. If you ever run into any other issues or have questions, don’t hesitate to reach out — we’re here to make sure everything works smoothly.
They respond pretty quick, but I think they still have a lot of growing to do and understanding that not everybody is as technically savvy as they are because they’re coming from a place of knowing. At the same time, I do appreciate the fact that they respond quickly
Thanks for your honest feedback and for recognizing our quick response times — we really appreciate it! We’re always striving to improve and make our support as clear and helpful as possible, especially for everyone regardless of their technical background. Your comments help us understand where we can do better, and we’re committed to making our service easier and more accessible for all users. Thanks again for sharing your thoughts and being part of the Getflix community.
Good communication, good technical support.
Thanks for sharing your experience! We’re really happy to hear your issue was resolved and that you found our communication and technical support to be good. If you ever need anything else, just let us know — we’re always here to help.
Been using Getflix for over 5 years - It works great. When certain sites block VPN's and DNS proxy services - Getflix is always on top of it with a timely fix!
Thanks so much for your continued support over the past 5+ years — we really appreciate it! We're glad to hear Getflix is working smoothly with your Google TV setup and that you've noticed how quickly we respond when streaming services throw a curveball. We’re always working behind the scenes to keep things running seamlessly, and it’s great to know it’s making a difference. Thanks again for the trust!
I've been using Getflix for 11 years now. Their Smart DNS and VPN services are excellent, and I use them daily. Issues are rare, but when something does come up, their customer service is quick, courteous, and effective. Just recently, one service stopped working due to changes on the streaming service’s end (not Getflix's fault), and Getflix promptly identified the issue, made the fix, and followed up to confirm everything was working again. I'm a happy long-term customer and recommend Getflix to family and friends when appropriate.
Wow — 11 years! We’re genuinely honored to have had your trust and support for so long. It’s fantastic to hear that you’re getting such consistent value from our Smart DNS and VPN services, and we're especially glad our team could jump in quickly when that recent issue popped up. Your recommendation to friends and family means the world to us — it’s the highest compliment we can receive. Thanks again for being part of the Getflix journey for over a decade!
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