Dear Miss Gu, It is very annoying what happened, for that we sincerely apologize. Also apologies for the late response, due to the vacations and the very quiet season, we have been able to check email a little less in the past week. Do regret that you describe us as a dishonest company, that is not fair and if it was we would not have such good reviews. You have placed the same order 3 times. The first 2 times a billing address and delivery address in Canada was used, but the payment was unsuccessful. The 3rd time the payment succeeded but you gave a billing address in China and a delivery address in Canada. Where this is good for I have no idea.. We contacted you that the delivery would take longer because we were out of the size for a while. This also took a very long time before we got it in. Then we sent it out as soon as possible. When we sent the package, we unfortunately kept the billing address, so the package went to China. Fortunately, you saw that and passed it on to us. Then we immediately passed this on to the shipping company. They confirmed to us by phone that it would be returned to us, and then we could forward it to Canada as soon as possible. So the shipping company didn't do what they said and forwarded the package was shipped to China anyway. And once that package is on its way, unfortunately we don't have much control over it either and now with the Covid more goes wrong with the shipping and everything takes longer.. Sorry again that it all turned out this way. We also prefer that a package arrives as quickly as possible at the customer. It has no plus point for us to ship it to another country, this cost only money. We will refund the order and the shipping costs and then we have to hope for ourselves that the package will ever be returned from China.
Originele beoordeling
Dear Miss Gu, It is very annoying what happened, for that we sincerely apologize. Also apologies for the late response, due to the vacations and the very quiet season, we have been able to check email a little less in the past week. Do regret that you describe us as a dishonest company, that is not fair and if it was we would not have such good reviews. You have placed the same order 3 times. The first 2 times a billing address and delivery address in Canada was used, but the payment was unsuccessful. The 3rd time the payment succeeded but you gave a billing address in China and a delivery address in Canada. Where this is good for I have no idea.. We contacted you that the delivery would take longer because we were out of the size for a while. This also took a very long time before we got it in. Then we sent it out as soon as possible. When we sent the package, we unfortunately kept the billing address, so the package went to China. Fortunately, you saw that and passed it on to us. Then we immediately passed this on to the shipping company. They confirmed to us by phone that it would be returned to us, and then we could forward it to Canada as soon as possible. So the shipping company didn't do what they said and forwarded the package was shipped to China anyway. And once that package is on its way, unfortunately we don't have much control over it either and now with the Covid more goes wrong with the shipping and everything takes longer.. Sorry again that it all turned out this way. We also prefer that a package arrives as quickly as possible at the customer. It has no plus point for us to ship it to another country, this cost only money. We will refund the order and the shipping costs and then we have to hope for ourselves that the package will ever be returned from China.
mevrouw heeft dit antwoord ontvangen, maar inmiddels zijn de tassen elders gekocht en is het bedrag terug gestort. Ook retourkosten zijn terugbetaald al doen we dat normaal alleen bij ruilen. Jammer dat je niet tevreden bent en de klantenservice mager vindt. Klantenservice is voor ons juist heel belangrijk, we staan niet voor niets op een 9.4. Maar we hebben inderdaad een fout gemaakt, helaas maken wij die ook weleens, waarvoor excuus. Je geeft aan op een volgende mail nooit antwoord te hebben gehad, maar die mail was 1 dag geleden en wilden we nu beantwoorden. Je was niet helemaal tevreden over de tas, zullen we je 2 betere sturen? en voor de te retourneren tas: normaal kunnen we een gratis retourlabel sturen maar GLS heeft nu een probleem met hun retour systeem. Je kunt dit oplossen door het pakje zelf te retourneren en ons een foto van het bonnetje te sturen, dan wordt dat overgemaakt. Ik hoor graag van je, we willen alleen tevreden klanten.
TopSnowShop is al jaren Nr.1 voor je Skihelm met Vizier of zonder. Met ons aanbod van bijna 300 soorten skihelmen en skibrillen behoren we tot de grootste aanbieders in EU. We zijn gespecialiseerd in de skihelm met vizier, met zijn vele voordelen de skihelm van de toekomst. We hebben meer dan 250 soorten skihelmen met vizier van topmerken. Van het zwitserse top merk CP (beste vizierhelmen op de markt) kunnen we zelfs de skihelm met vizier op maat maken, met het gewenste vizier! Dit kan online, maar je kunt ook komen passen bij ons met deskundig advies. We helpen je graag!
• Iedereen mag een review plaatsen zolang er wordt voldaan aan de gebruikersvoorwaarden en het privacybeleid
• We voeren geautomatiseerde en handmatige controles uit om valse reviews zoveel mogelijk tegen te gaan
• Reviews met een score lager dan een 6 worden 7 dagen na plaatsing gepubliceerd
